You can contact support.data@connectedlife.io or 9145 1576 to request access to your personal data. You are required to submit evidence of your identity for verification purposes before the request can be processed.

We reserve the right to refuse to provide you access to the personal data in the case of exceptions as stated in the Fifth Schedule of the PDPA.

You can contact support.data@connectedlife.io or 9145 1576 to make a request to correct an error or omission in the personal data held by ConnectedLife. You are required to submit evidence of your identity for verification purposes before the request can be processed.

We reserve the right to refuse corrections to the personal data in the case of exceptions as stated in the Sixth Schedule of the PDPA.

As of 1 September 2019, the full NRIC number of the older adult is no longer required by ConnectedLife except for the issuance of the Personal Accident Insurance Coverage by Aviva which is part of the Independent Living Solution.

ConnectedLife will not collect and store full NRIC numbers, but only the last 4 digits e.g. 123A upon sign up. This will serve as confirmation of our customer’s identity throughout their subscription with us. Our friendly installation staff would only require to perform a visual check of the NRIC to confirm the last 4 digits and the identity of our customers during installation.

To be eligible for the Personal Accident Insurance Coverage for older adults below the age of 80, only Aviva would require to collect and store your full NRIC number.

Yes, our customers have the option to opt out of providing their full NRIC number. What this means is that our customers will not be eligible for the Personal Accident Insurance Coverage by Aviva even if they are below the age of 80, because the full NRIC number is required by Aviva in the issuance of the insurance coverage. Customers will still qualify for the rest of the Independent Living Solution except the Personal Accident Insurance Coverage, and ConnectedLife will only retain the last 4 digits e.g. 123A to serve as confirmation of our customer’s identity throughout their subscription with us.

ConnectedLife will remove existing customers’ full NRIC numbers from our records, and only retain the last 4 digits e.g. 123A to serve as confirmation of our customer’s identity throughout their subscription with us.

For healthy people an INR of 1.1 or below is considered normal. INR range of 2.0 to 3.0 is the effective therapeutic range for people taking warfarin for disorders such as atrial fibrillation or a blood clot in the leg or lung. In certain situations, such as having a mechanical heart valve, you might need a slightly higher INR.

Rescan the encryption key or consult a doctor.

No, the Coagucheck device won’t get unregistered when choose to unpair the Bluetooth device.

No, the CoaguChek device won’t get unpaired from mobile Bluetooth devices.

You can only upload the most recent data to the system.

INR values will be abnormal.

Yes, you can upload.

Yes, you can register multiple CoaguChek devices with your account.

Please follow the instructions in our INR tutorial video for iOS.

• For the first-time users
  First-time users unpair the existing mobile device from CoaguChek device and pair with a new mobile device having ConnectedLife health app.
• For Repeated users
  Repeated users have to unpair the existing mobile device from CoaguChek device, de-register the device from ConnectedLife health app and unpair it from mobile Bluetooth devices. Then re-register the CoaguChek device for proper functioning.

Unpair CoaguChek device from mobile Bluetooth devices and try connecting again.

Please follow the instructions in our INR tutorial video for Android.

Yes ,you should unpair the mobile device from CoaguChek device.

You can unpair the existing mobile device from CoaguChek device and pair with a new mobile device having ConnectedLife health app.

Unpair CoaguChek device from mobile Bluetooth devices and try connecting again.