Frequently Asked Questions
Got A Question? Here’s an Answer!
Admin Dashboard
“A Support team account is created by an administrator using your email and phone number.
You will receive an email with a temporary password to complete your login and have access to the dashboard”
OTP is one-time-password which is needed for access to the dashboard. An OTP will be sent to your registered mobile number when you log in.
Users are assigned to their respective care team members by an administrator once they have completed their onboarding process. You will then be able to view those users assigned to you.
You can only schedule 2 exercises daily; 1 in the morning and 1 in the afternoon.
The message will go to our 24/7 monitoring and escalation team before being forwarded to the respective care team members. This is to reduce occurrences of false entries.
There is no limit to the number of medications that can be scheduled for users. Medications scheduled should be based on the prescriptions given to patients and after users have been advised on the dosing regimen, possible drug interactions and side effects. Users are required to review and accept the medications before they are being added to their medication schedule.
The user will need to click the “Submit” button to accept the respective schedules set by the clinician.
In the User overview page you can select the users that you want to send a message to and scroll to the bottom of the page to see the broadcast message feature
Support Team Dashboard
In the “Users” panel, you will be able to see an overview of all the patients under you. Users are arranged by alert level severity, with the users displaying the highest alert type at the top of the list.
Each user has their own detailed page that you can view to see details on a more individual level. Features such as geolocation, medication adherence and schedule would be under the individual patient page.
The Key Parameter column displays a summary of the user’s health condition and improvement. You can view the details of the user’s self-reported conditions by hovering your cursor over the dot.
Different colours of the numbers will help you to identify if the numbers are within/outside the normal range; green being within the normal range, red being outside the normal range.
Different direction of the arrows will help you to identify if the condition is in a good trend or bad trend. Arrow pointing up shows improving condition, arrow pointing down shows worsening condition.
The Overall Compliance column displays a summary of the user’s daily schedule adherence. You can view the detailed schedule of the user by hovering your cursor over the dot.
Different colours of the numbers will help you to identify if the percentage is in a good or bad range. Green being range of 61%-100%, yellow being 41%-60%, orange being 21%-40%, red being 0%-20%.
In the user overview page you can select the users that you want to send a message to and scroll to the bottom of the page to see the broadcast message feature
The wellness data is retrieved from the activities recorded via the Fitbit device and the information the patient enters from their schedule screen.
Each sector on the chart represents one parameter that contributes to the Wellness Score. The colours marked on the sectors will help you identify the parameters that need to be addressed on priority. They range from orange being critical, to green reflecting good condition.
Yes, The ranges set by default are reference ranges used as an general marker. Depending on the patient, you can adjust the target values.
In the Analysis section, click the three dots on the right hand side of the wellness score to edit targets, the targets page will open and you can adjust the value for individual metrics.
Based on the day’s overview and the analysis report, you can administer a schedule for the user.
Apart from medication, the schedule also allows you to set reminders for staying hydrated, reporting symptoms at specific times per day, or to exercise and rest.
These reminders are set in place to help nudge the user to perform the required logs. These logs will help the user better track the development of their symptoms and help you better understand how they are progressing in their recovery.
Yes, you can upload documents for the user and allow them to view the documents through the application. The users can also upload documents for your review and storage.
On the right side of the dashboard, there is a refresh icon. Please click this button to refresh the dashboard and refresh the data shown.
Please avoid using the browser refresh button as this can cause the dashboard to log you out of your account.
Mobile App
We require your Fitbit ID and authorization in order to sync your fitbit wearable data with our dashboard and application to provide a complete and centralized experience through our platform.
As long as you have data services available, it will take only a few seconds to sync your data to your Fitbit app.
It takes 15 minutes to update the ConnectedLife app with the latest Fitbit data
Yes, syncing daily allows for the platform to provide you with up-to-date scores and information for yourself and your care team.
Yes, syncing daily allows for the platform to provide you with up-to-date scores and information for yourself and your care team.
Please follow the instructions below to reestablish your connection to the Fitbit app
*Step by Step Instructions on how to Log Out/In of the Wellness Plus app*
1) Click into the Wellness Plus App.
2) Select “Profile” located at the bottom right-hand corner.
3) Select “Logout” located at the bottom of the screen.
4) Click “Logout”.
5) Click “Log in” at the bottom of the screen.
6) Click “Continue” to allow login
7) Enter your “login credentials” email address and password.
8) Check “Allow All” data to be collected/shared with Fitbit (Only Specific Phone models might have this step) & Click “Allow”
8) Login successful.
9) Click “Agree & Continue” (Only Specific Phone models might have this step)
Completed
To switch off the location features please follow these steps:
ConnectedLife App
Go to Profile
Select My Profile
Switch off Geolocation Address
Switch off share your location
iPhone Settings
Settings
Privacy
Location Services
CL ConnectedCare
Select Never
Restart the app.
Close the app and remove from background running.
The Wellness Plus app is available for download from Apple iTunes and Android Google Play Store.
We reserve the right to refuse to provide you access to the personal data in the case of exceptions as stated in the Fifth Schedule of the PDPA.
The Wellness Score, calculated using scientifically validated hazard ratios and established risk factors, utilizes Fitbit data, self-logged metrics, inputs from vital signs monitoring and AI tools to provide details of an individual’s health and wellness aspects.
Any data collected requires your consent and approval before any data collection occurs. This occurs during the onboarding of the program.
ConnectedLife Health ensures that all data is kept secure and managed with the strictest confidence. There are technical components such as data encryption and secure storage as well as access controls to ensure that data remains secure at all times.
If you purchase a new Fitbit watch, please pair and connect your new watch to your Fitbit account, Doing so will link your Fitbit watch to the Program as the connection has already been established
If you purchase a new Phone, please ensure you download the Fitbit application and the Wellness Plus application and go through the login process as before. Your data and accounts are already active and just require you to log back into the application.