← Enter your email address and password

← Enter your OTP sent to your registered phone number or email address (whichever applicable).

← Enter your OTP sent to your registered phone number or email address (whichever applicable).

← There may be a scenario where you have to retrieve your OTP through both phone number and email address for security reasons.

← You may access the Facilities and Departments page through the “Organization” tab at the top navigation bar.

← The Facilities and Departments screen shows a list of Facilities under your organization which you can view each facilities and department information.

← You can manage each list by adding, editing and deleting.

• This is a list of mobile devices, browsers & wearable devices that are best suited for Wellness Plus.
• We encourage users to check this list to ensure their mobile devices, browsers & wearable devices are compatible with the app before using it.
• Customers using Fireball may experience some compatibility issues while using the app.

← You may assign a Facility administrator or a Department administrator (Specific department) by selecting the assign icon on the right side of the facility row.

← You may either scroll the list list of admin your organization has or you may search directly through the search box.

←Once you have selected the admin you like to add, press the confirm button assign.

←To add a new facility or department, click on the “Add New Facility” or “Add New Department” button at the top right of the facility list.

← For New Facility: Key in the relevant information for the name and address of the facility and press “Add Facility” to proceed

← For New Department: Key in the relevant department name and select the appropriate facility to be added to and press “Add Department” to proceed. You may add more than one department at a time by clicking on the “+Add New” to generate a new row

← To edit facility or depart, click on the edit icon on the desired facility/department you like to edit.

← Make the appropriate changes and click on “Save Changes” button to finish editing.

← Make the appropriate changes and click on “Save Changes” button to finish editing.

← Note:
Facility and department can only be deleted if it is empty. ie. no User, Support Team members, facility admin and department- (department admin for department) under it.

← To delete a new facility or department, click on the Delete icon on the desired facility/department you like to delete.

← Confirm your action by clicking on the “Delete Facility/Department” button

← Select the Facility you would like to add user to.

← Click on the drop down beside the facility title and select “User”

← Click on the “+Assign User” located below

Note: +Assign User” feature is currently not available, admin could only change user’s facility via “Edit user detail” flow.

← Select the Facility you would like to add Support Team to.

← Click on the drop down beside the facility title and select “Support Team Members”

← Click on the “+Assign Support Team Members” located below

← You may either scroll the list of Support Team Members or search directly through the search box.

← Once you have selected the Support Team Members you like to add, press the confirm button to assign.

← Select the Facility you would like to add Facility Admin to.

← Click on the drop down beside the facility title and select “Facility Administrators”

← Click on the “+Assign Facility Administrators” located below

← You may either scroll the list of Facility Administrators or search directly through the search box.

← Once you have selected the Administrators you like to add, press the confirm button to assign.

← Assigning Users, Support Team Members, Department Admins for Department is the same steps as assigning for facility.

← Only different is selecting the specific department of a facility to assign them to and the change in facility administrator to department administrator

Note: Assigning Users for Department is available

← If you do not want your facility or department administrators or support team members to be able to view your user names and their general readings, you can configure their Personal Identifiable Information (PII) access. Enabling access means they can view the names and associated readings, and vice versa.

← Click on the toggle button to enable/disable access. A pop up will show up accordingly to confirm the change.

← Configure PII access in bulk by doing a multiple select of the admins and clicking on the eye icons (enabled icon for enabling access, disabled  icon for disabling access).

↙ You can also access these features under the Facility / Department Administrator and Support Team Member pages.

← You may access the Facility Administrators page through the “Organization” tab at the top navigation bar.

← The Facility Administrators screen shows a list of Facility Admin under your organization

← Each Facility Admin may manage multiple facility

← You can manage each list by adding, editing and deleting.

← To add a new Facility Administrators, click on the “Add New Facility Administrator”.

← Step up an account for the facility admin by filling in the username and uploading a profile picture (optional)

← Assign new administrator to a facility

← Key in the basic information about the administrator.

← You may choose to add or edit the facility administrator information by clicking on the edit icon button

← What can be added/edited:

○Profile picture (clicking on the profile icon)

○Basic Information

○Facility

← You may choose to delete the facility administrator information by clicking on the delete icon button

← You may choose to delete the facility administrator information by clicking on the delete icon button

←  If you do not want your facility administrators to be able to view your user names and their general readings, you can configure their Personal Identifiable Information (PII) access. Enabling access means they can view the names and associated readings, and vice versa.

↙  Click on the toggle button to enable/disable access. A pop up will show up accordingly to confirm the change.

← You may access the Department Administrators page through the “Organization” tab at the top navigation bar.

← The Department Administrators screen shows a list of Department Admin under your organization

← Each Department Admin may manage multiple facility and department

You can manage each list by adding, editing and deleting.

← To add a new Department Administrators, click on the “Add New Department Administrator”.

← Step up an account for the department admin by filling in the username and uploading a profile picture (optional)

← Key in the basic information about the administrator.

← Assign new administrator to a facility and department

You may assign the admin to multiple facility and department by clicking on the “+Add Facility” button located below.

←You may choose to add or edit the department administrator information by clicking on the edit icon button

What can be added/edited:

○ Profile picture (clicking on the profile icon)

○ Basic Information

○ Facility & department

← You may choose to delete the department administrator information by clicking on the delete icon button

← You may choose to delete the department administrator information by clicking on the delete icon button

←  If you do not want your department administrators to be able to view your user names and their general readings, you can configure their Personal Identifiable Information (PII) access. Enabling access means they can view the names and associated readings, and vice versa.

← Click on the toggle button to enable/disable access. A pop up will show up accordingly to confirm the change.

←

Configure PII access in bulk by doing a multiple select of the admins and clicking on the eye icons (enabled       icon for enabling access, disabled        icon for disabling access).

↙ You can also access these features under the Facilities & Departments, Facility Administrator and Support Team Member pages.

← You may access the Support Team page through the “Support  Team” tab at the top navigation bar.

← The Support Team screen shows a list of health professionals under your organization

← Each Support Team Members may manage multiple facility and department

You can manage each list by adding, editing and deleting.

← To add a new Support Team Member, click on the “Add a New Support  Team Member”.

←To add a new Support Team Member, click on the “Add a New Support  Team Member”.

← Set up an account for the Support Team Member by filling in the E-Mail and uploading a profile picture (optional)

← Key in the basic information about the Support Team Member.

← Assign the preferred “Unit Preference” the Support Team Member would like to view with.

← Set your Support Team preferred alert notification

←Assign new Support Team Member to a facility and department

You may assign the admin to multiple facility and department by clicking on the “+Add Facility” button located below.

Assign new Support Team Member to a facility and department

You may assign the admin to multiple facility and department by clicking on the “+Add Facility” button located below.

←You may choose to add or edit the Support Team Members information by clicking on the edit icon button

What can be added/edited:

○Profile picture (clicking on the profile icon)

○Basic Information

○Unit Preference

○Facility & department

← You may choose to add or edit the Support Team Members information by clicking on the edit icon button

What can be added/edited:

○Profile picture (clicking on the profile icon)

○Basic Information

○Unit Preference

○Facility & department

← You may choose to delete the Support Team Member information by clicking on the delete icon button

← You may choose to delete the Support Team Member information by clicking on the delete icon button

← You may assign Users to a Support Team Member by navigating to the member’s User page by clicking on the Support Team Member.

← You may only assign User that is under the same facilities with the Support Team Member.

← On the Member’s User page, you may assign User to the member by clicking on the “+Assign Users” button.

↑ Assign User for the member by selecting through the list of Users or search the User through the search box.

←  If you do not want your support team members to be able to view your user names and their general readings, you can configure their Personal Identifiable Information (PII) access. Enabling access means they can view the names and associated readings, and vice versa.

← Click on the toggle button to enable/disable access. A pop up will show up accordingly to confirm the change.

←

Configure PII access in bulk by doing a multiple select of the admins and clicking on the eye icons (enabled       icon for enabling access, disabled        icon for disabling access).

↙ You can also access these features under the Facilities & Departments, Facility and Department Administrator pages.

←You may access the User page through the “Users” tab at the top navigation bar.

←The Users screen shows a list of User under your organization care.

←Each Support Team Members may manage multiple facility and department.

←You can manage each list by adding, editing and deleting.

←You may filter through the different status of users through the drop down.

←An assigned users refers to a support team  assigned to them

←You may invite a User to start their program under your facility by clicking on the ‘+Invite User’ button.

← Depending on the organisation setup, invitation code may be turned off or turned on.

Invitation code turned ON: Invited users can have three states – ‘Invited’, ‘Cancelled’ (means invitation is cancelled by administrator), and ‘Expired’ (means code expired).

←Invitation code turned ON: Invited users can have three states – ‘Invited’, ‘Cancelled’ (means invitation is cancelled by administrator), and ‘Expired’ (means code expired).

Invitation code turned OFF: Invited users can have two states – ‘Invited’ and ‘Cancelled’ (means invitation is cancelled by administrator).

← As Organisation Administrator, you can choose to add manually or in bulk by importing from CSV

← Select “Add Manually” tab. Fill up the User Name & Email/mobile number, and mode of invitation.

↑ Upon invitation, users will receive invitation with link to microsite, together with an invitation code if the platform owner has switched on invitation code settings. The organisation section will be prefilled to that of the inviting organisation.

← Select “Add Manually” tab. Fill up the User Name & Email/mobile number, and mode of invitation.

↑ Upon invitation, users will receive invitation with link to microsite, together with an invitation code if the platform owner has switched on invitation code settings. The organisation section will be prefilled to that of the inviting organisation.

←Click ‘Import from CSV’ tab. Download CSV Import template. Enable macros and fill the columns up with the relevant information. Save the sheet with users’ contact info as a .CSV file.

← Click ‘Select a CSV file’ and upload the CSV sheet that has been filled in with the information. Once successful, new entries will be added to the invited users list and respective invitation will be sent.

← Users will receive invitation with link to microsite, prefilled to that organisation

Please note:

← Users can only be invited if they are not registered yet in any of the Wellness Plus/Wellness platforms. Otherwise, an error message will appear accordingly.

←  If an existing entry with the same email and mobile number combination is on the list, it will update the entry accordingly with the latest updated information provided. (i.e. if a same email but different number is used, it will update the record to the new mobile number, and vice versa).

← If an incorrect template is used, an error message will appear accordingly.

←  You can cancel an active invitation by clicking on the 
button. A pop up will show accordingly to confirm your cancellation.

Once an invitation is cancelled, the user will not be able to access the invitation link sent and/or use the invitation code provided to register on their mobile app.

← Under ‘My Profile’, you are able to view the personal information you have entered earlier during onboarding.

If you have opted to complete profile later, you can also fill the relevant information in this section.

The progress bar shows you how many sections you have completed.

← You can delete an invitation only if it has been cancelled. Click           to delete t Save he invitation. A prompt will appear to confirm your deletion.

← You can delete an invitation only if it has been cancelled. Click           to delete the invitation. A prompt will appear to confirm your deletion.

←Once an invitation has been cancelled, you can resend their invitation by clicking on the          button.

An invitation can also be resend even if it is still active. The previous invitation link and/or code will be auto-expired and a new one will be generated.

A pop up will appear to review/update the invitation details before resending.

To resend invitation in bulk, click on the checkbox to select multiple invitations        , and click on the resend button after on the bottom of the list.

Please note that updating the invitee’s details is only available in the single resend feature.

←Once an invitation has been cancelled, you can resend their invitation by clicking on the          button.

An invitation can also be resend even if it is still active. The previous invitation link and/or code will be auto-expired and a new one will be generated.

A pop up will appear to review/update the invitation details before resending.

To resend invitation in bulk, click on the checkbox to select multiple invitations        , and click on the resend button after on the bottom of the list.

Please note that updating the invitee’s details is only available in the single resend feature.

← You may onboard a new user who has registered by clicking on the “Onboard” button in the Users list

← Check through the information filled by the users are relevant.

← Check and edit User’s Medical History information accordingly.

← Check or fill in (when necessary) User’s general readings, lifestyle and geolocation settings.

← Assign User to facility, support team members and department.

Click “Onboard User” to complete onboarding

← You may choose to add or edit the User’s information by clicking on the edit icon button

What can be added/edited:

○Profile picture (clicking on the profile icon)

○Basic Information

○Medical History

○General Readings

○Lifestyle

○Geolocation Setting

○Facility, Support Team and Department

Select the Users you want to send message to on the “Users” screen.

← You are able to send a broadcast message to your user(s) by clicking on the “Speaker” icon

← Once you have type out the message you wish to send to the user(s), click send message to send it out to your user.

← You may choose to delete your User by clicking on the delete icon button

← You may choose to delete your User by clicking on the delete icon button

← You may access the Medicines page through the “Database” tab at the top navigation bar.

←The Medicines screen is a list of medication which can be prescribed for Users for specific symptoms and conditions.

You can manage medicines by adding, editing and deleting.

← To add medicines to database, click on the “Add New Medicine” button under the “Medicines” Tab.

← To create a medicine, fill up the medicine specifications.

← The medication can be added individually, or via a bulk upload from an CSV file.

Bulk upload medicines from a CSV file

← Select “Import from CSV” tab. Download a CSV template.

← Prepare the CSV file.

← Open the template file. Select “Enable Macros” before opening the file.

← Open the 2nd tab “Add Medicine”.

←  Adding data to the template file. Please use a drop-down menu to input the value for “Form” and “Unit”

← If there is an error, go back to the 2nd tab. You will need to enter proper values in the GREEN highlighted fields, and redo process (d) to validate again.

←When the data entry is done, open the 1st tab and click “Validate Medicine List”.

←Validation is completed if you see a success message. Click “OK”.

←Click “Save & Exit”. The file will be saved to the original address.

← Upload your CSV file.

← Drag and drop a CSV file here, or click “Select a CSV file”.

← Confirm the file and click “Add Medicine” to submit.

← In the top navigation bar, click ” Medicines”.

← Find the medicine you would like  to update, and click the Edit button.

← Edit the details and click “Save Changes”.

← In the top navigation bar, click ” Medicines”.

← Find the medicine you want to delete, and click the Delete button.

← Confirm the deletion.

← The Physiotherapy screen is a list of exercises and equipments which can be assigned for Users.

← You can manage physiotherapy of your organisation by adding, editing and deleting.

←Exercises are displayed by default. To view equipments, click on the “Exercise” tab to open a drop down menu. Select “Equipment”.

← Click on the “Add New Exercise” button under the “Physiotherapy” Tab to add to database.

← Fill up the exercise details to add an exercise.

← In the top navigation bar, click ”Physiotherapy”.

← Find the exercise you would like to update, and click the Edit icon.

← Edit the details and click “Save Changes”.

← In the top navigation bar, click ”Physiotherapy”.

←Find the exercise you would like to delete, and click the Delete icon.

←Confirm the deletion.

← To view equipments, click on the “Exercise” tab to open a drop down menu. Select “Equipment”.

← Click on the “Add New Equipment” button under the “Equipment” tab to add to database.

← Fill up the equipment details to add an equipment.

← In the top navigation bar, click ”Physiotherapy”. Select “Equipment” on the dropdown.

← Find the equipment you would like to update, and click the Edit button.

← Edit the details and click “Save Changes”.

← In the top navigation bar, click ”Physiotherapy”. Select “Equipment” on the dropdown.

←Find the equipment you would like to delete, and click the Delete button.

←Confirm the deletion.

←The Language screen is a list of languages which will be displayed in the Users’ app for them to select the app display language.

←You can manage languages by adding and editing them.

←Step 1: To add a new language, fill up the language name in both native and english

←Step 2: Prepare the JSON file.

←Step 3: Drag the file to the box or browse from your computer and “Add Language”.

←Step 1: In the top navigation bar, click ”Language”.

← Step 2: Find the language you would like to edit/update, and click the Edit icon.

←Step 3: Edit the language and click “Save Changes”.

←Dynamic Themes/Skins is a feature whereby an organization is able to customise their mobile app UI according to the desired styles.

This enables organisations to implement their branding visuals, as well as set different moods on the app during particular events (e.g. Christmas, National day, etc.)

←What can be configured in Themes?

• Colours
• Fonts (must be pre-installed, existing fonts are: Fira Sans, Lato, Montserrat, Figtree)
• Image/logo files (must be in the same dimensions as default)

←As of now, only 1 zip file can be uploaded/updated in the dashboard.

←You can configure your organisation’s mobile app theme by going under Content Management > Themes and loading a zip file containing the relevant theme’s asset files. (For more information on creating themes, please refer to the Appendix).

←By default, the skin is set to ConnectedLife Health default skin.

To change/update to your own custom skin, click on Edit button. A pop up will show up. Click on upload file to upload skin.

←In the top navigation bar, click on your avatar.

← Click “Personal Profile”

← Update the profile, then click “Save Changes”.

← In the general settings, you may change the different value capped for team members assigned per User, exercises, sets per exercise, etc.

←In the “Configuration” settings, you may set whether certain information is Mandatory or optional to fill for “Administrator Account”, “Clinician Account”, and “User Account”.

← In the top navigation bar, click on Content Management > Alerts/Nudges.

← Here you can create templates for alerts/nudges to be sent out to users, based on certain scenarios (e.g. if at 3pm, steps <3000, send nudge to “move more”).

←You can edit using the       button or delete the template by clicking on       .

You can also do a bulk delete by clicking on the checkbox and selecting the       button below.

←In the top navigation bar, click on Content Management > Alerts/Nudges.

←Here the organisation administrator can create templates for alerts/nudges to be sent out to users, administrators, or support team members based on certain scenarios (e.g. if at 3pm, steps <3000, send nudge to “move more”).

←Add columns or rows of the parameters (fields) you want to include in your rules.

Combine different parameters in a single rule (e.g. when Steps >3000 and heart rate > 100 bpm) by adding more columns. Add different rules (e.g. Steps >3000 OR heart rate >100 bpm) by adding more rows.

For more info, please refer to the detailed documentation here (1) and here (2).

←Add columns or rows of the parameters (fields) you want to include in your rules.

Combine different parameters in a single rule (e.g. when Steps >3000 and heart rate > 100 bpm) by adding more columns. Add different rules (e.g. Steps >3000 OR heart rate >100 bpm) by adding more rows.

For more info, please refer to the detailed documentation here (1) and here (2).

←Pick

←Here the organisation administrator can create templates for alerts/nudges to be sent out to users, administrators, or support team members based on certain scenarios (e.g. if at 3pm, steps <3000, send nudge to “move more”).