← Search for ‘Wellness CLH’ at the App Store (iOS) or Play Store (Android)

← Click/scan the QR code sent to your email invitation.

← Microsite: In your email invitation, click on the QR code to register on the microsite.

← Microsite: In your email invitation, click on the QR code to register on the microsite.

← Mobile app: Click on “I don’t have an invitation code”, then proceed to ‘Register’.

← After filling in and verifying your personal details, you will be prompted to fill in your selected healthcare organisation (mandatory), facility (mandatory), and support team member (optional). These can be changed later after registration in your mobile app.

← If you have not selected any community, your admin may assign you to one later on.

← If the organisation has switched on their invitation code settings, you first need to enter an invitation code that is sent to the user via email or SMS.

← Upon entering the correct code and clicking/pressing “verify”, your key personal details and organisation details are pre-filled to what the inviter has indicated.

← Your email or mobile number will also be auto-verified depending on the code/microsite link that you have used.

← Simply fill up the remaining fields and proceed to select your organisation and complete your registration.

← Depending on the organisation setup, there may also be a marketing site available for you to sign up with your credentials.

← You will be prompted to download the app upon completing registration.

← Login: Enter the email/mobile number associated with your account and the password you have used to register to login.

← Depending on your organisation’s configuration, you may need to do an OTP verification.

← Forgot password: If you have forgotten your password, please click on ‘Forgot password’ and enter the email you used to register.

A temporary password will be sent to your account for you to login and reset your password.

While resetting your password make sure to use a minimum of 8 characters which has a combination of lower case, upper case & numbers.

← Complete Profile Now: In the profile onboarding, you will be prompted to complete 5 sections:

1. Personal & Contact Details
2. Racial Origin
3. General Readings
4. Medical Background
5. Lifestyle

You have the option to skip each section by pressing the “Skip” button. Note that for all sections except Medical background, you will need to complete them later within the next 7 days.

← Complete Profile Later: If you have selected “I’ll do it later”, you will receive a notification to complete your profile the next day/3 days. To complete your profile, go to to Profile > My Profile.

If your profile remains incomplete after 7 days, most of your app features will be disabled until you complete your profile.

← You are recommended to link your wearable devices to attain a more accurate representation of your wellness score.

Please note that you can only link 1 smartwatch at a time.

← You can go to Profile > Linked devices to manage the wearable device(s) synced to your app.

Existing vitals data will remain in the app even after switching devices to provide a seamless wellness tracking experience.

← iOS: Currently, you have the option to link/delink your Fitbit and/or Apple watch and view relevant guides to set up your clock face/watch face.

← Android: You have the option to link/delink your Fitbit and ECG patch. Likewise, you can view relevant guides to set up your Fitbit clock face.

← Link/switch to Fitbit watch by clicking on the Fitbit button.

← Sign in to Fitbit and allow access to all vitals data.

←  Upon successful linking, the Fitbit status bar will show relevant system information (e.g. connection status, clock face version) to help you manage your Fitbit device.

← It is recommended to set up your clock face for easy access to your wellness score and scheduled reminders.

*Clock Face available on Sense and Versa 3.

To access the clock face guide, click on the status bar and select ‘Guide to set up clock face’.

←  Follow the instructions on the guide to set up your clock face.

←  Follow the instructions on the guide to set up your clock face.

← To delink your Fitbit, click on the Fitbit status bar and select ‘Link/delink device’.

←  If you are linking to Apple watch while being linked to Fitbit, a pop up will appear to confirm the device switch, after which you will also be automatically delinked from your Fitbit device.

← To link/switch to Apple watch, click on the Apple Watch button under and select ‘Link/Delink device’.

← Allow the app to access Apple Health permissions. Note that your Apple watch must already be linked to the iOS Watch app. Access to vitals data is required for the app to connect to your watch.

←  Upon successful linking, the Fitbit status bar will show relevant system information (e.g. connection status, watch face version) to help you manage your Apple watch.

←  You can manage your Apple Health permissions to allow only certain data to be accessed by clicking on ‘Manage app permissions’, which is now enabled.

← It is recommended to set up your watch face for easy access to your wellness score and scheduled reminders.

To access the watch face guide, click on the status bar and select ‘Guide to set up watch face’.

←  Follow the instructions on the guide to set up your watch face.

←  Follow the instructions on the guide to set up your watch face.

← To delink Apple Watch, click on the Apple Watch icon and select ‘Link/delink device’.

← If you are switching to Fitbit while being linked to Apple Watch, a pop up will appear to confirm the device switch, after which you will also be automatically delinked from your Fitbit device.

←  If you are switching to Fitbit while being linked to Apple Watch, a pop up will appear to confirm the device switch, after which you will also be automatically delinked from your Fitbit device.

← The Home screen includes key data of your wellness and activities to allow you to easily keep track of your progress throughout the day

← Wellness Score: Get a quick summary of your health with the Wellness Score. Increase your wellness score by logging your metrics automatically through your smart watch or manually from the ‘Log Wellness’ screen.

← Challenge Goals: Conveniently view the list of your activities to complete from the Challenge Goals section. The progress bar indicates how close you are to completing your daily, weekly and total goals.

← Challenge Progress: Track your overall progress in challenges from the Challenge Progress section. Do your best to aim for 100% by completing the challenge goals!

← You will be sent nudges to focus on your health parameters or to notify you on your challenge progress.

← They can be found through the ‘Notification’ button on the top right of the Home screen.

You can also use this section to review the reminders sent to you.

← Mark your all notifications as read by clicking on the “Mark all as read” button.

← The Challenges screen shows you an overview of your ongoing and completed challenges, along with challenges that you’ve been invited to.

← My Challenges shows your ongoing challenges that you’ve accepted.

← Invited Challenges shows the list of challenges that you’ve been invited to but have yet to accept.

← Past Challenges shows completed challenges that you’ve previously participated in.

Currently, there are 4 types of challenge categories to choose from wih a variety of activities for each.

More categories and activities will be added in time to come to promote a more holistic wellbeing.

← On the Challenges screen, tap on ‘View challenge’ to view details of the challenge such as goals and duration.

← Tap on ‘Accept challenge’ to join in the challenge.

← If you’ve been invited from multiple groups, you can select the group(s) to accept the challenge from. Challenge accepted!

← If you’ve been invited from multiple groups, you can select the group(s) to accept the challenge from. Challenge accepted!

← You can leave a challenge at any time before it ends. But please note that once you leave, all your progress will be lost and you will have to start over should you decide to join the challenge again.

On the Challenges screen, select the challenge you want to leave.

Tap on the three-dot menu at the top right corner and select ‘Leave challenge’.

← If you accepted the challenge from multiple groups, you can select the group(s) to leave the challenge from.

← Confirm your leave.

← Once you’ve accepted a challenge, you can view your progress by tapping on ‘View challenge’ under the My Challenges section.

← Tap on the arrow on each challenge goal to expand the card and view your daily or weekly streak.

← For group challenges, you can also see where you currently place among the group members on the leaderboard.

← Tap on ‘View challenge result’ to see your overall progress for each challenge goal, and where you place on the leaderboard for group challenges.

← Once a challenge has ended, you will receive a notification. Tap on the notification, or select the challenge from the Challenges screen.

← Tap on ‘View challenge result’ to see your overall progress for each challenge goal, and where you place on the leaderboard for group challenges.

← The Log Wellness screen allows you to manually log your health metrics that are not captured by your Fitbit device.

You’re recommended to log your wellness daily to help enhance your wellness score and provide a more accurate reading.

← The data you input in this section will be reflected in the Wellness screen.

← Your mental wellbeing is one dimension of your overall wellness. Log your mood and stress to give a more accurate reading of your wellness score.

← Choose the answer that best describes your happiness, stress and depression levels.

← Staying hydrated is an essential part of your wellbeing. Log your water intake from this section.

← Select the range closest to your intake. We have set values of 50ml, 250ml & 500ml as quick inputs. You can either choose the value closest to your intake or type a specific value.

← Log your diet activities, such as your fruits and vegetables intake in the past 24 hours.

← Select the range closest to your intake.

← Log your waist circumference and weight readings as and when needed.

← Select the range closest to your intake.

← Log your alcohol intake in the past 24 hours as and when needed.

← Select the range closest to your intake.

← Log your how much cigarettes you’ve smoked in the past 24 hours as and when needed.

← Select the range closest to your intake.

← The Wellness screen shows you an overview of your health and activity of the day through your wellness score and its parameters. Your wellness data are retrieved from the activities recorded via your wearable device and the information you enter on the Log Wellness screen.

← Your total wellness score is displayed in the chart. This score indicates how well you are, taking into account the various parameters.

Each sector on the chart represents one parameter that contributes to your wellness score. The colours marked on the sectors will help you identify the parameters that need to be addressed on priority. They range from orange being critical, to green reflecting good.

← The wellness score parameters that contributes to your wellness score are listed below the charts. The Good (green) and Attention (blue) parameters are listed below positive contribution, while the Risky (yellow) and Critical (orange) parameters are under negative contribution.

← To view the details of a specific parameter, tap on its name in the wellness score parameters list.

← Onboarding/Average/Target Value: Onboarding value shows the value recorded in the first 7 days of onboarding, average value shows the average value of the day recorded, while target value shows the ideal value that you should achieve in order to have a better long-term health condition.

← Reference Range: Reference range shows your current condition. The colours help you easily identify if your current value is within or outside the target range.

← Long term wellness indicator: The percentage shows how well you will be in the future if you keep up your current condition. The chart below shows an overview of your readings for the specific parameter over the last 30 days.

← The ‘Profile’ section gives you an overview of your personal health information and your support team.

Clicking on General Readings, Medical background will bring you to My profile under the following section.

Other features such as Linked devices, My Support Team, Switch Platform are aimed to facilitate health monitoring and manage your care program.

← Under ‘My Profile’, you are able to view the personal information you have entered earlier during onboarding.

If you have opted to complete profile later, you can also fill the relevant information in this section.

The progress bar shows you how many sections you have completed.

← You can fill in/edit parts of your profile under My Profile (e.g. email) by clicking on the       icon.

Please note that ‘General Readings’ section specifically  will only be editable up to the first 7 days of input to allow for benchmarking your wellness profile vs. day of onboarding.

← To set your profile picture, go to Profile tab, and click on the profile picture icon on the top left.

Later on, you can change your picture by clicking the same selection options. You can also revert your profile picture to its original state by selecting ‘Remove profile picture’.

← Once done with your image/avatar selection, click on ‘Set as Profile Picture’.

← You will receive notifications on your mobile app when documents are shared by your support team. You can find the notification by tapping bell icon in the Homepage if you want to view it later.

← You can find all the shared documents by your support team, downloaded, or uploaded by self by selecting the ‘Shared with you’, ‘downloaded, or ‘uploaded’ filter on the dropdown.

← Tap on the file name to view/download the document on your mobile phone.

← Tap on the ‘+’ icon on the top right corner.

← A pop up will appear with options on how you want to upload your documents. Select the document you want to upload.

Note: You can only upload PDF and image files with max. 50 MB.

← Browse your device to select the document you want to upload.

← Tap ‘Confirm’ to start uploading

← You can find all your uploaded documents by selecting the ‘Uploaded’ filter on the dropdown.

← You can click on the photo icon and use the zoom feature to review before confirming the upload. Click outside the white boundary box to exit the view.

← A notification will pop up to confirm the selection.

To upload photo from camera, select “Take photo” option.

← Take a picture of your document. Once the photo is ready, click “Use Photo”.

← Review the photo and select “Confirm”.

←  To manage your communities, go to Profile > My Communities.

While you can only join 1 community and sub-community at the start of registration, you can join multiple ones at this page.

Here, you can join or leave communities or sub-communities by clicking on the (+) and (-) buttons.

← To search for a community or sub-community, simply type their names in the search box.

← Select a group to view the group details, which includes ongoing challenges that the group has been invited to and group members.

← Select a group to view the group details, which includes ongoing challenges that the group has been invited to and group members.

← Click ‘view all’ to view all members of the group.

Please note that this feature is only available for the direct-to-consumer model.

↖ You can migrate your existing account and data (e.g. vitals, personal details) to Wellness app by going to Profile > Switch to Wellness.

Existing reminders will be discontinued upon migration.

← Once the switch is confirmed, you will be prompted to fill in the community (optional) and/or sub-community (optional) you would like to partake in.

← To switch your language, go to Profile > Language.

← Right now, only English is available. In the future, select your preferred language from the list of selections.

← To read our privacy policy, go to Profile > Privacy & Data > Privacy Policy.

← To read our terms and conditions, go to Profile > Privacy & Data > Terms & Conditions.

← To delete your account, go to Profile > Privacy & Data > Delete Account.