• This is a list of mobile devices, browsers & wearable devices that are best suited for Wellness Plus.
• We encourage users to check this list to ensure their mobile devices, browsers & wearable devices are compatible with the app before using it.
• Customers using Fireball may experience some compatibility issues while using the app.

← Enter your email address and password

← Enter your OTP sent to your registered phone number or email address (whichever applicable).

← There may be a scenario where you have to retrieve your OTP through both phone number and email address for security reasons.

← You may access the Facilities and Departments page through the “Organisation” tab at the top navigation bar.

← The Facilities and Departments screen shows a list of Facilities under your organization which you can view each department information.

You can only access and manage Department by adding, deleting. However, you can’t edit the information.

← Select the department in the facility you would like to add User to.

← Click on the drop down beside the facility title and select “Users”

← Click on the “+Assign Users” located below

← You may either scroll the list of User or search directly through the search box.

← Once you have selected the users you like to add, press the confirm button to assign.

Note:

← Department can only be deleted if it is empty. ie. no User, Support Team members, and department- (department admin for department) under it.

← To delete a department, click on the Delete icon on the desired department you like to delete.

← Confirm your action by clicking on the “Department” button

← Select the Department you would like to add Support Team Members to.

← Click on the drop down beside the Department title and select “Suport Team Members”

← Click on the “+Assign Support  Team Members” located below

← You may either scroll the list of Support Team Members or search directly through the search box.

← Once you have selected the Support Team Members you like to add, press the confirm button to assign.

← You may access the Department Administrators page through the “Organisation” tab at the top navigation bar.

← The Department Administrators screen shows a list of Department Admin under your organization

← Each Department Admin may manage multiple facility and department

You can manage each list by adding new department admin

← To add a new Department Administrators, click on the “Add New Department Administrator”.

← Step up an account for the department admin by filling in the username.

← Key in the basic information about the administrator.

← Assign new administrator to a department

You may assign the admin to multiple facility and department by clicking on the “Add Facility” button located below.

← You may choose to add or edit the your account information by clicking on the edit icon button

What can be added/edited:

○Profile picture (clicking on the profile icon)

○Basic Information

← You may access the Support Team page through the “Support Team” tab at the top navigation bar.

← The Support Team screen shows a list of health professionals under your organization

← Each Support Team Members may manage multiple facility and department

You can manage each list by adding, editing and deleting.

← To add a new Support Team Member, click on the “Add a New Support Team Member”.

← Set up an account for the Support Team Member by filling in the E-Mail and uploading a profile picture (optional)

← Key in the basic information about the Support Team Member.

← Assign the preferred “Unit Preference” the Support Team Member would like to view with.

← Assign new Support Team Member to a facility and department

You may assign the admin to multiple facility and department by clicking on the “+Add Facility” button located below.

← You may choose to add or edit the Support Team Members information by clicking on the edit icon button

What can be added/edited:

○Profile picture (clicking on the profile icon)

○Basic Information

○Unit Preference

○Facility & department

← You may choose to delete the Support Team Member information by clicking on the delete icon button

← You may assign Users to a Support Team Member by navigating to the member’s User page by clicking on the Support Team Member.

← You may only assign user that is under the same facilities with the Support Team Member.

← On the Member’s user page, you may assign user to the member by click on the “+Assign Users” button.

← Assign user for the member by selecting through the list of users or search the user through the search box.

← You may access the User page through the “User” tab at the top navigation bar.

← The User screen shows a list of Users under your organization care.

You can manage each list by adding, editing and deleting.

← You may filter through the different status of Users through the drop down.

An assigned Users refers to a clinician(Support Team) assigned to them

← Your organisation administrator may restrict your access to personal identifiable information (PII). Your admin may enable/disable your access at any points in time.

← Note that if your PII access is disabled, you will not be able to view your users’ names (which will be fully blurred). You can refer to their User ID as required.

← You may invite a User to start their program under your facility by clicking on the ‘+Invite a New User’.

← Depending on the organisation setup, invitation code may be turned off or turned on.

Invitation code turned ON: Invited users can have three states – ‘Invited’, ‘Cancelled’ (means invitation is cancelled by administrator), and ‘Expired’ (means code expired).

Invitation code turned OFF: Invited users can have two states – ‘Invited’ and ‘Cancelled’ (means invitation is cancelled by administrator).

← To invite users manually, click “+Invite A New User”.

← Fill up the User Name & Email/mobile number, and mode of invitation.

← Upon invitation, users will receive invitation with link to microsite, together with an invitation code if the platform owner has switched on invitation code settings. The organisation section will be prefilled to that of the inviting organisation.

← You can cancel an active invitation by clicking on the button. A pop up will show accordingly to confirm your cancellation.

Once an invitation is cancelled, the user will not be able to access the invitation link sent and/or use the invitation code provided to register on their mobile app.

The cancel button will be disabled once an invitation has been cancelled.

← You can delete an invitation only if it has been cancelled. Click to delete the invitation. A prompt will appear to confirm your deletion.

← Once an invitation has been cancelled, you can resend their invitation by clicking on the button.

An invitation can also be resend even if it is still active. The previous invitation link and/or code will be auto-expired and a new one will be generated.

A pop up will appear to review/update the invitation details before resending.

To resend invitation in bulk, click on the checkbox to select multiple invitations , and click on the resend button after on the bottom of the list.

Please note that updating the invitee’s details is only available in the single resend feature.

← You may onboard a new user who has registered by clicking on the “Onboard” button in the Users list

← Check through the information filled by the users are relevant.

← Check and edit User’s Medical History information accordingly.

← Check or fill in (when necessary) User’s general readings, lifestyle and geolocation settings.

← Assign User to facility, support team members and department.

Click “Onboard User” to complete onboarding

← You may choose to add or edit the User’s information by clicking on the edit icon button

What can be added/edited:

○Profile picture (clicking on the profile icon)

○Basic Information

○Medical History

○General Readings

○Lifestyle

○Geolocation Setting

○Facility, Support Team and Department

← Select the Users you want to send message to on the “Users” screen.

← You are able to send a broadcast message to your user(s) by clicking on the “Speaker” icon

← Once you have type out the message you wish to send to the user(s), click send message to send it out to your user.

← You may choose to delete your User by clicking on the delete icon button