Features

About ConnectedLife

ConnectedLife is a Singapore-based based health-tech and partners with Fitbit to create compelling wearable-based solutions for wellness, condition management, and other health-focused applications. We are the leaders in the application of motor state diagnostics to digital, mobile, sensor, and AI technologies. We are immersed in clinical research, data science, and product development. At ConnectedLife, we believe that discovery is the first step to better health. Our single, dynamic wellness score gives individuals a holistic view of their health and wellness. We empower people to lead happier and healthier lives by engaging them in personal, rewarding ways throughout their health and wellbeing journeys and offering solutions to wellness compliance at their fingertips.

Key Features

  • Equip users with the tools to monitor a wide array of health metrics effectively.
  • Provide advanced reporting capabilities along with structured schedules for medication and exercise.
  • Facilitate assessments that measure clinical outcomes and gather direct feedback from patients.
  • Leveraging AI, ConnectedLife collects real-time data from various devices & wearables.
  • AI-driven predictive analytics for early disease detection, enabling proactive intervention and personalized care plans in remote health monitoring.
  • Enhance user engagement through simplified interactions and personalized communication strategies.

V2.0+

An Advanced Digital Solution Designed with More Detail Analysis to Help Users with Chronic Conditions.

Wellness Score

Using the data captured by your wearable device report health status and profile log; Wellness Score provides an overview of your overall health and wellness. If any health concerns are detected, it will also act as an alert.

Medical Criteria

Keep track of your heart rate, SpO2 readings, temperature, sleep pattern, sedentary time, and exercise levels.

Reporting, medication, and exercise scheduling

Upload any reports and send them to your care team. Schedule and measure your exercise time. Medication reminders are available. Log in with your discomfort, if any.

Nudge and messaging

Communicates with the Support Team Member and provides frequent health updates using the app’s messaging feature and shows nudge notifications.

Challenges

There are enjoyable, engaging, and adaptable challenges to improve patient’s health, productivity, and well-being in a variety of health-related areas.

Two Factor Authentication (2FA)

An additional layer of security is used to protect your online account.

Get started with ConnectedLife Health today

STEP 1— Download the Fitbit App/Apple Health from the Play store/App store

STEP 2— Sync and pair Fitbit Sense / Apple Watch / Samsung Watch

STEP 3— Download ConnectedLife App from the Play store/App store

STEP 4— Install ConnectedLife+ Clock face Fitbit Sense / Apple Watch / Samsung Watch

STEP 5— Choose your plan and pay the subscription. And you are all set to track your progress.

Frequently Asked Questions and Answers

About Wellness Plus

Organisation Admin Dashboard (Facility/Department Included)

Q: How do I create a Support team account?

A: “A support team account is created by an Organisation Admin, Facility Admin, and Department Admin using email and phone number.” Please note that you can create only one account using the same email/phone number.

Q: What is 2FA and why do I need that to log in to the dashboard?

A: 2FA is Two-Factor Authentication; an additional step for protecting online accounts, that is needed for access to the dashboard. You can set up a 6-digit 2FA PIN at the time of creating an account.

Q: What is Population Analysis?

A: Deeper insights into the dynamics of well-being and involvement within the community or organisation are provided by the customisable date function, which enables a targeted analysis of patterns across particular time frames of a certain period. For more information please click here.

Q: What is Population Data Distribution?

A: You will acquire a variety of health and wellness metrics of your population. A wide range of indicators can be examined, including but not limited to BMI, waist circumference, activity levels, and sleep patterns. The functionality permits modifications allowing examinations within designated time intervals of up to ninety days. For more information please click here.

Q: Why I cannot see an onboarded user from my Facility/Department/Support Team Account?

A: If you can’t find the user in your Facility/Department/Support Team, it’s likely because the user hasn’t been assigned to your specific Facility/Department/Support Team. It’s important to ensure that the Department is aligned with the same Facility where the Support Team Member is assigned. This alignment is crucial for proper visibility and coordination.

Support Team Dashboard

Q: Can I schedule 2 exercises in the morning on the same exercise group?

A: You can only schedule 2 exercises daily in the Same Exercise Group; 1 in the morning and 1 in the evening.

Q: Why are there no users in my Support Team account?

A: Users are assigned to their respective support team members by an administrator once they have completed their onboarding process. You will then be able to view those users assigned to you.

Q: What is the User overview page?

A: In the “Users” panel, you will be able to see an overview of all the users under you. Users are arranged by alert level severity and medical Condition, with the users displaying the highest alert type at the top of the list. Each user has their own detailed page that you can view to see details on a more individual level. Features such as geolocation, medication adherence, and schedule would be under the individual user page.

Q: What are Key Parameters?

A: The Key Parameter column displays a summary of the user’s health condition and improvement. You can view the details of the user’s self-reported conditions by hovering your cursor over the dot. Different colors of the numbers will help you to identify if the numbers are within/outside the normal range; green being within the normal range, and red being outside the normal range. Different directions of the arrows will help you to identify if the condition is in a good trend or bad trend. The arrow pointing up shows improving condition, arrow pointing down shows worsening condition.

Q: How many medication(s) can I schedule for my user(s)?

A: There is no limit to the number of medications that can be scheduled for users. Medications scheduled should be based on the prescriptions given to patients and after users have been advised on the dosing regimen, possible drug interactions, and side effects.

Q: What are Challenges used for?

A: On the Challenges screen, you will find an overview of your ongoing and completed challenges and the challenges you have been invited to participate in.

Q: If the user sends a message using the app, will the Support Team be able to see it on the dashboard?

A: The support Team account cannot view user replies, resulting in a one-way communication channel from the STM perspective. Text messages can only be sent and received by the uLink Account (24×7 Monitoring & Escalation Account).

Q: How do I send broadcast messages to users?

A: In the user overview page you can select the users that you want to send a message to and scroll to the bottom of the page to see the broadcast message feature.

Q: What can I monitor on the individual User page?

A: In the Patient Overview page you can select the patients that you want to send a message to and scroll to the bottom of the page to see the broadcast message feature. You can also view the Patient’s Info, Body Mesurements, Vital Signs, Date of Assesment, Overview, Analysis, Challenges, and Documents.

Q: What is the small watch icon near a metric on the overview section?

A: The watch icon next to a metric represents data that is collected from the user’s wearable device.

Q: How do I see more detailed information about a particular metric?

A: Clicking the box icon in the right-hand corner of a metric will expand the metric to provide more detailed information.Q: What is schedule management used for?

A: Based on the day’s overview and the analysis report, If required then support team member can schedule Medication and Specialised Nutrition for the user. Apart from medication, the schedule also allows you to set reminders for staying hydrated, reporting symptoms at specific times per day, or to exercise and rest. These reminders are set in place to help nudge the user to perform the required logs. These logs will help the user better track the development of their symptoms and help you better understand how they are progressing in their recovery.

Q: Can I upload documents for the user?

A: Yes, you can upload documents for the user and allow them to view the documents through the application. The users can also upload documents for your review and storage.

Q: How do I refresh the data shown on the dashboard?

A: On the right side of the dashboard, there is a refresh icon. Please click this button to refresh the dashboard and refreshed data will be displayed. Please avoid using the browser refresh button as this can cause the dashboard to log you out of your account.

About Wellness

Q: Why my user(s) are not able to see their exercise schedules?

A: The user will need to click the “Accept Challenge” button to accept the respective schedules set by the Support Team Member.

Q: What does Overall Compliance represent?

A: The Overall Compliance column displays a summary of the user’s daily schedule adherence. You can view the detailed schedule of the user by hovering your cursor over the dot. Different colors of the numbers will help you to identify if the percentage is in a good or bad range. Green being range of 61%-100%, yellow being 41%-60%, orange being 21%-40%, red being 0%-20%.

About Wellness Score

Q: What is the Wellness Score?

A: Wellness Score means how well you are. It can measure the overall health condition. The wellness data is retrieved from the activities recorded via the Fitbit device and the information entered by the individual. This assessment can help show us early signs of anything that needs attention. It shows the long-term wellness score based on users’ daily data. Wellness score data is gathered from the wearable device. The wellness score provides an insight into your well-being and potential health risks highlighting any areas you need to work on to improve. Each health and wellness parameter we capture is compared to a reference range. Where you sit on this reference range indicates a healthy or unhealthy contribution to your wellness score. The level of this contribution is based on published scientific research that has assessed longitudinal risk to your health based on each parameter. In the Analysis section, click the three dots on the right-hand side of the wellness score to edit targets, the targets page will open and you can adjust the value for individual metrics.

You can check the wellness score from the Analysis page of the CLH UAT App.

Q: Why have a wellness score?

A: The Wellness Score provides insights into an individual’s well-being and potential health risks, to help improve health outcomes. It assists with behavior change by motivating and focusing an individual on areas that will have the most positive impact on health outcomes.

Q: What parameters are included in the wellness score?

A: Heart rate, Heart-rate variability, Breathing rate, Blood Oxygen Saturation, Exercise, Sedentary time(immobility), Steps, Walking Speed, Body Shape Index, Blood Pressure, Management of Blood Sugar, Blood lipid content, Depression, Anxiety, Stress, Happiness, Smoking, Alcohol intake, and diet.

Q: How is the wellness score calculated?

A: A 70% median health score is added to or subtracted from based on published and peer-reviewed Hazard Ratios (HR) relating to the biometric and health values aggregated within the CLH UAT application. The calculation is adapted to different population groups with varying risk factors that should be taken into account and differing hazard ratios relating to their levels of risk. The overall contribution of each parameter is weighted depending on the hazard ratio for the individual parameters. There are some parameters like sleep, exercise, and steps. Heart rate is captured automatically from wearable devices. On the other hand, some parameters can be self-logged by the user from the CLH UAT app, for example: Fruit and vegetable intake, Blood lipid profile, BMI, Alcohol intake, and Blood Pressure. The higher the potential Hazard Ratio of a parameter the larger the contribution of the parameter to the wellness score.

The color range defines the positive and negative contribution of wellness score, cause of concern, needs improvement, needs attention, or in good condition. The green (Good) and blue (Attention) conditions give a positive contribution, while the yellow (Risky) and orange (Critical) conditions give a negative contribution. The total wellness score indicates how well the individual is doing.

Q: How does the wellness score work?

A: The wellness score provides an insight into your well-being and potential health risks highlighting any areas you need to work on to improve. Each health parameter we capture is compared to a reference range. Where you sit on this reference range indicates a healthy or unhealthy contribution to your wellness score. The level of this contribution is based on published scientific research that has assessed longitudinal risk to your health based on each parameter.

Q: What do the colors signify in the wellness score?

A: Green – Positive contributor to your health if maintained at this level.
Blue – Neutral/Borderline positive contributor to your health if maintained at this level.
Yellow – Moderately negative contributor to your health if maintained at this level.
Orange – Negative contributor to your health if maintained at this level.

Q: When does my wellness score get updated?

A: Your wellness score is updated in full at the end of each day. However certain parameters will be updated in your score at earlier points throughout the day. Please log as much data as possible on a daily basis to maintain an accurate wellness score.

Q: Can I change the target values for the wellness score?

A: Yes, The ranges set by default are reference ranges used as a general marker. Depending on the patient, you can adjust the target values. In the Analysis section, click the three dots on the right-hand side of the wellness score to edit targets, the targets page will open and you can adjust the value for individual metrics.

About CLH UAT Mobile App

Q: How long does it take to sync Tracker data to CLH UAT App?

A: It takes up to 30 minutes to update the CLH UAT App with the latest Tracker data.

Q: I can’t see any data or information on my app, for example: the Analysis Page is not showing any information.

A: Restart the app. Close the app and remove it from the background running. If that does not work, try to log out and log in again.

Q: Where can I download the CLH UAT App?

A: The CLH UAT app is available for download from the Apple App Store and Android Google Play Store.

Q: What is the Wellness Score?

A: The Wellness Score, calculated using scientifically validated hazard ratios and established risk factors, utilizes Fitbit data, self-logged metrics, inputs from vital signs monitoring, and AI tools to provide details of an individual’s health and wellness aspects.

Q: How do I interpret the Wellness Score? When should I be concerned?

A: A message is available together with the Wellness Score to let you know how you fare as compared to others in the same demographic group as yours. Should your Wellness Score deviate substantially from those in your demographic group, you will be alerted by this message.

Q: Is my Wellness Score updated in real-time?

A: It is updated as soon as data is synced.

Q: Why is my Wellness Score the same even after I had new inputs?

A: Please ensure your Tracker data has been synced.

Q: What happens if my phone battery goes off? What will happen to my data?

A: It will be uploaded as soon as the data is synced again.

Q: What does the ‘Support Team Member’ mean?

A: Support Team oversees users’ activities, invites, and assigns users. Support Team Member is also known as STM.

Q: How do I know if I have any abnormalities in my health signs?

A: You can see from your Wellness Score how it differs from those in the same demographic group as you. You can view what the negative contributors to your score are and find out more there.

Q: Can I use more than 1 device for the same account?

A: No, you can only have one device synced to your account at one time.

Q: Is my data in the app identifiable?

A: Data in your app is only identifiable to you and your registered support team member. You can at any time revoke access or request for removal of your data from our systems by contacting us at support.data@connectedlife.io

Q: Why is my location being tracked consistently?

A: There is a feature within the app that uses background location consistently, I believe that this is the reason that the app is consistently running. This feature is a specific feature for cohorts under quarantine (a COVID quarantine usage for example) or patients with dementia. The feature is used to geofence users and alert their care teams when they stay out of geofenced locations.

To switch off the location features please follow these steps:

  • Open CLH UAT App
  • Go to Profile, then tap on Geolocation
  • Switch off the Location sharing
  • Switch off the Geolocation Address

Q: What are the differences between Primary and Secondary Support Team Member?

A:

  • Users can choose only one primary support team member, but they have the flexibility to add multiple secondary Support Team Member W+ within the same facility.
  • Primary Support Team Member W+ can invite users, while Secondary Support Team Member W+ can assign existing users within the same facility and department.
  • Primary Support Team Member W+ can customise widgets for mobile, providing tailored support to users. Secondary Support Team Member W+, unfortunately, does not have this capability.
  • Primary Support Team Member W+ has access to customise the Personalized Health Status Questionnaire, allowing for a more tailored user experience. Secondary Support Team Member W+ does not have this access.
  • Primary Support Team Member W+ can assign, edit, or remove secondary Support Team Member W+. On the other hand, secondary Support Team Member W+ cannot perform affiliation functions for users.
  • In essence, primary Support Team Member W+ is mandatory for each user, ensuring essential support, while Secondary Support Team Member W+ is optional, offering additional assistance as needed. This distinction helps create a supportive environment tailored to each user’s needs.

Q: Why should we know about the user’s racial origin?

A: Understanding both race and ethnicity is crucial in healthcare, as they may influence susceptibility to certain diseases. Race primarily pertains to physical traits, while ethnicity relates to cultural upbringing and associated factors. By considering both, doctors can enhance their ability to assess and deliver optimal medical care tailored to individual needs.

About Fitness Tracker

Q: What wearable devices are compatible with the CLH UAT App?

A: Fitbit: The CLH UAT app seamlessly integrates with Fitbit devices, offering compatibility. Additionally, the CLH UAT clock face is specifically designed for use with Fitbit Versa 3, Versa 4, Sense, and Sense 2 models. Apple Watch: The CLH UAT App is compatible with Apple Watches, but it’s important to note that they can only be paired with iOS devices.Samsung Watch: The CLH UAT App is compatible with Samsung Smart Watches that run on Android, i.e. Galaxy Watch 4,5,6.

Q: What happens to the data sync if the user deletes or logs out of the CLH UAT app?

A: Data continues syncing even if the app is uninstalled or the user logs out. Syncing occurs in the backend, so data will sync back to the app upon reinstallation or log in.

Q: How is data input capability managed and authorised within the system?

A: Only authorised devices and the backend are permitted to input data into a user’s records. To grant authorisation to devices, users must “Link” their devices, which generates a token from the backend. This token, which expires approximately every 2 hours, can be refreshed as needed and must be provided each time data is input into the backend.

  • For Fitbit, authorised devices include the Fitbit watch and backend cron jobs.
  • For Samsung, the authorised device is the Samsung watch.
  • For Apple, authorised devices encompass the Apple Watch and the CLH UAT application.

Q: Can the CLH UAT app fetch data from only 1 active device at a time?

A: Yes, only 1 device at a time.

Q: How does the system handle data if the user has more than one wearable device?

A: The CLH UAT app fetches data from only 1 active device at a time. Data repopulates accordingly upon device switching. Additionally, If the user switches from the Fitbit device to the Apple Watch, then the user data resumes from the Fitbit data. Also, the previous data of the Fitbit device will remain the same.

Fitbit

Q: Does Fitbit data continue to sync without the CLH UAT app being opened?

A: Yes, Fitbit data syncs continuously. Syncing happens when the CLH UAT app is opened.

Q: What happens to the data sync if the user deletes the CLH UAT clock face?

A: The clock face will function normally as it syncs directly to the backend.

Q: What happens to the CLH UAT clock face if the user deletes or logs out of the CLH UAT app?

A: Nudges for exercise and medication still work if logged out, but if the app is deleted, the clock face won’t function. However, syncing with the Fitbit app is necessary for data sync.

Q: When a user reinstalls the CLH UAT app or logs back in, how far back does data synchronisation go?

A: Fitbit user data stored in the cloud repopulates upon relinking the device.

Q: How long can Fitbit store data if unconnected to the app?

A: Most Fitbit devices store up to 7 days of detailed data and summary data for up to 30 days. Manual entry is possible beyond 7 days.

Q: Does data remain stored on Fitbit’s cloud servers as long as the device remains synced?

A: Yes, subject to user consent, data retention laws, and Google’s privacy policy.

Q: What is the correct data flow of the Fitbit device?

A: Fitbit device syncs data with Fitbit app via Bluetooth → App sends data to Fitbit’s cloud servers → CLH UAT app fetches data every 30 minutes and stores it in the database.

Q: What happens if I get a new Fitbit Watch or Phone during the course of the program?

A: If you purchase a new Fitbit watch, please pair and connect your new watch to your Fitbit account, Doing so will link your Fitbit watch to the Program as the connection has already been established. If you purchase a new Phone, please ensure you download the Fitbit application and the Wellness Plus application and go through the login process as before. Your data and accounts are already active and just require you to log back into the application.

Q: Why do I need to use my Fitbit ID to log into the app?

A: We require your Fitbit ID and authorisation in order to sync your Fitbit wearable data with our dashboard and application to provide a complete and centralized experience through our platform.

Q: Do I need to sync my data daily?

A: Yes, syncing daily allows for the platform to provide you with up-to-date scores and information for yourself and your care team.

Apple Watch

Q: If the user deletes the app or logs out, does all sync stop?

A: Yes, syncing stops, but resumes upon login.

Q: Will the CLH UAT clock face for Apple work if the app is deleted or logged out?

A: The clock face functions but wellness scores won’t be accurate.

Q: Will data catch up after reinstalling?

A: The data will be fetched from the last successful sync. The iOS CLH UAT clock face is the most dependent on the mobile application since health data is fetched on the iPhone. When the user reinstalls the app the data will resync automatically with Apple Health and then all the backend will be updated.

Q: What data types can’t be fetched from an Apple Watch?

A: Certain data types like raw sensor data, ECG, blood glucose, etc., due to privacy and policy reasons.

Q: How do you pull data from Apple Watch into the CLH UAT app?

A: By Utilizing the HealthKit framework. HealthKit is a framework that allows developers to access and share health and fitness data stored on an iOS device, including data collected by the Apple Watch.

Samsung Watch (We will put this when the Samsung watch is available)

Q: If the user deletes the app or logs out, does the sync stop?

A: Sync continues from the watch.

Q: Will the CLH UAT clock face for Samsung work if the app is deleted or logged out?

A: Yes, as syncing occurs from the watch.

About Privacy & Data

Q: When a user deletes and then reinstalls the CLH UAT Mobile app using the same credentials, what happens to their historical or user data?

A: The historical or user data will be available.

Q: Is user data stored as per the agreed retention period?

A: Yes, subject to user consent and legal obligations.

Q: Can the user request data extraction and sharing?

A: Yes, under data protection regulations. Data is provided in a structured, machine-readable format.

Q: Is my data protected? How is it being kept secure?

A: Yes, your data is protected. CLH UAT Health ensures that all data is kept secure and managed with the strictest confidence. There are technical components such as data encryption and secure storage as well as access controls to ensure that data remains secure at all times.

Q: What data is being collected?

A: Data from your Fitbit device and any manually input data is collected through the platform. A full list of data points collected can be requested by emailing support.data@connectedlife.io Any data collected requires your consent and approval before any data collection occurs. This occurs during the onboarding of the program.

Q: Who is my data shared with?

A: Your data is only shared with your Registered support team member and with service providers to provide tools such as billing and maintenance. Your data may be used in an anonymised fashion to generate population metrics and trends.

Q: Can I request access to my personal data held by CLH UAT Health?

A: You can contact support.data@CLH UAT.io or 9145 1576 to request access to your personal data. You are required to submit evidence of your identity for verification purposes before the request can be processed. We reserve the right to refuse to provide you access to personal data in the case of exceptions as stated in the Fifth Schedule of the PDPA.

Q: Do I have the right to request data deletion?

A: Yes, with verification and transparency. 30 days of processing duration will be needed according to the Personal Data Protection Act (PDPA) and relevant data privacy regulations.

About Wellness Plan

There are two subscription plan options within the CLH UAT Platform to choose from: the wellness plan and the wellness plus plan. Your specific needs will determine the plan that best fits you. To access the generated wellness plan, log in to the Support Team member account and search for the user using their username and ID. Once you’ve located the user, click on their profile. Within the profile options, including overview and analysis, you’ll find the wellness plan next to Alerts/Nudges. Click on the wellness plan to view its details.

How to Update Password?

Regular password updates are necessary to enhance account security and reduce the risk of unauthorised access.

In this article, you will learn how to update password in the ConnectedLife+ App.

Follow these straightforward steps:

  • Go to Profile and click Security Settings. Then tap Update Password.
  • Enter your current password in the designated field to confirm your identity, then click “Next.”

  • Now, input your new password and confirm it by entering it again. Make sure both passwords match. Once done, click “Change Password.”

Note: Your new password must meet specific requirements, including a minimum of 8 characters and a combination of numeric and alphabetical characters in both upper and lower cases.

How to set up two-factor authentication?

Enhancing the security of your online accounts is crucial, Two-factor authentication (2FA) is an additional layer of security used to protect your online account.

This article will assist you in configuring two-factor authentication for your mobile application.

You can set up two-factor authentication in two ways:

  • Open your mobile application. In the home page, you will see a 2FA set up notification. Click Set Up now.

  • Alternatively, head to your profile and navigate to Security Settings, then click on Two-factor authentication. Enable the authentication button to continue.

  • Next, you will be required to set up a pin and re-enter the pin. After successfully creating the pin a message will appear about the confirmation of authentication.

Should you need to update your PIN, visit the Two-factor Authentication page and follow the on-screen instructions after selecting “Update PIN.”

In case you forget the pin you can recover the pin by pressing the forget pin at the time of login. Input a temporary pin; which will be sent to your email address, and set a new pin, then Next.

Tip: Setting up your 2FA PIN promptly is highly recommended for added security.

 

How can I delete User Account?

This article will help you in the process of deleting your account.

Begin by scrolling to the bottom of your ConnectedLife app’s home screen and tapping on “Profile.”

Navigate to Privacy & Data: Once in your profile, go to “Privacy & Data”. Within “Privacy & Data,” locate the option to “Delete Account.”

Upon selecting Delete Account, a confirmation pop-up window will appear. Click “Confirm” to proceed with deleting your account permanently.

Tips: Keep in mind that deleting your account means losing all access to the app. Additionally, remember to delete your data from your wearable device for complete removal.

 

Terms & Conditions

ConnectedLife’s Terms & Conditions to ensure clarity and transparency in your interactions.

This article will help you to understand ConnectedLife’s Terms & Conditions.

Navigate to your Profile and Click on “Privacy & Data.” Tap on “Terms & Conditions” to review the details.

Last updated: June 2019

YOU SHOULD READ ALL OF THE TERMS AND CONDITIONS CAREFULLY BEFORE YOU USE THE WEBSITE AS YOU WILL BE LEGALLY BOUND BY THEM

The following Terms and Conditions govern your use of this Website. Your access to and use of the Website constitutes your acceptance of these Terms and Conditions. These Terms and Conditions are applicable only to persons accessing the Website. There may be separate terms and conditions that apply if you access other pages or follow links from the Website. It is your responsibility to check and read such terms and conditions where applicable.
The Company may, from time to time, without prior notice, make amendments to these Terms and Conditions. You are legally bound by such revisions and should, at regular intervals, visit this page to read the latest version of the Terms and Conditions which become controlling when posted on the Website.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Singapore.

Definitions

The following words and phrases will have the meanings set opposite them unless the context indicates otherwise:

Company, us or we means ConnectedLife Health Pte Ltd.

Confidential Information means:

  • information relating to the Company, its customers (including Personal Information and financial information) or its business which is disclosed to (or is otherwise acquired by) you, your employees, agents or contractors, by or on behalf of the Company, and which is not publicly available; and
  • all other information disclosed in circumstances which a reasonable person would consider to be confidential.

Customer means a user of the Website.

Material means articles, data, reports, opinions, documents and other information or material including images, videos and graphics posted and/or made available on the Website by the Company from time to time.

Messages include all directions or requests communicated from time to time electronically between you and the Company.

Personal Data means personal data as defined under the Personal Data Protection Act 2012.

Personal Information means all information including Personal Data, health and financial information provided by you to the Company from time to time.

Person or Persons shall be deemed to include an individual or other legal entities or bodies, corporate or unincorporate.

Terms and Conditions means the terms and conditions in the Website and Additional Terms and Conditions as may be applicable and / or amended, varied, or modified from time to time.

Website means the applicable website listed here, accessible by the domain name set opposite it:

  • the website at https://connectedlife.io/

You means the Customer save where indicated otherwise and your has a corresponding meaning.

Restrictions On Use Of Website

You:

  • must not use or act on or through the Website, directly or indirectly, to commit any crimes;
  • must not act on or through the Website so as to interfere with or disrupt Internet users, service providers, or their computers, software or hardware. Such actions include, but are not limited to, the circulation of any unsolicited publicity or advertising material, propagation of computer worms or viruses, using the Website to gain unauthorised access to any other computer, sending harassing, obscene, indecent, offensive or threatening electronic mail, forgery (or attempted forgery) and creation of false electronic mail messages or websites and the replacement, transmission or storage of any defamatory material on the Internet;
  • must not access, or permit any other party to access, the Website for any purpose or activity of an illegal, fraudulent or defamatory nature;
  • agree not to reproduce, frame, transmit, broadcast, adapt, modify, reverse assemble or reverse decompile the Website, or any of its component parts;
  • must comply strictly with these Terms and Conditions and all other directions issued from time to time by the Company relating to your access and use of the Website; and
  • warrant that in accessing and using the Website, you will not breach any law or code, including without limitation, any copyrights, patents, trade secrets, confidential information or other intellectual property rights belonging to us or any other person and any law or code (where applicable) relating to the collection, use, disclosure and protection of Personal Information.

Intellectual Property

Unless labelled to the contrary, the Company owns or uses under licence all intellectual property rights in all works and Material on this Website. You must not remove or modify any notices of attribution or copyright. The Website contains names and logos which are registered and unregistered trademarks of ConnectedLife. Any use of the trademarks including names and logos, without our prior approval, would constitute an infringement of these trademarks and is strictly prohibited. Nothing contained in this Website should be construed as conferring, by implication, estoppel or otherwise, a licence or right to use any of the trademarks.

Product Availability

Products or services detailed on the Website are only available to persons in certain named countries. Your local legislation may not permit us to offer products or services to you in your own country. We reserve the right to determine the eligibility of any user for any product or service.

Not Advice Or Offer Or Solicitation

The Material on the Website is of a general nature and for information only and is not intended to be advice or an offer or solicitation to sell any product or service. Accordingly, you should assess whether the Material is appropriate in the light of your individual circumstances, and/or the individual circumstances of any person you are acting for, before acting or advising on the Material.

No Warranties

The Website is provided on an “as is” and “as available” basis. To the extent permitted under applicable law, all warranties of any kind, whether express or implied including but not limited to implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title and non-infringement of third party rights are disclaimed. The Material may incorporate information obtained from third parties (including but not limited to unit prices), the accuracy of which may not have been established by the Company. The Company gives no warranty as to the accuracy, timeliness, adequacy or completeness of the Material, and accepts no responsibility for any errors or omissions in the Material however arising (including but not limited to errors or omissions arising as a result of the negligence of the Company, its directors, employees, agents or representatives).

If you are dissatisfied with any portion of the Website, or with any of these Terms and Conditions, please discontinue using the Website.

Confidential Information

You acknowledge that:

  • in accessing the Website or the Material, you may acquire Confidential Information from the Company;
  • the Confidential Information comprises information that is valuable and may cause serious damage and loss (including to third parties) if it is improperly disclosed or used.

You must hold all Confidential Information in confidence and may not make any use of it except for the purposes of, or as authorised under, these Terms and Conditions (or as otherwise approved by the Company), and may not disclose or permit or cause the Confidential Information to be disclosed to any person except a person authorised by the Company to receive it or where the disclosure is authorised under these Terms and Conditions. You are liable for any misuse of the Confidential Information by you.

Restrictions On Use Of Materials

This Website is owned and operated by ConnectedLife Health Pte Ltd. Except as otherwise expressly permitted by ConnectedLife, no Materials from this Website, operated, licensed or controlled by ConnectedLife may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You may download Materials displayed on this Website for your use only, provided that you also retain all copyright and other proprietary notices contained on the Materials. You may not distribute, modify, transmit, reuse, repost, or use the content of this Website for public or commercial purposes, including the text, images, audio, and video without our prior written permission. We neither warrant nor represent that your use of Materials displayed on this Website will not infringe rights of third parties.

Sending Of Messages

Certain portions of the Website offer you the ability to send and receive electronic mail messages (“email”). Email functionality, if any, is provided to you to facilitate communications between you and the Company. You should regularly access your mailbox to read your emails and ensure that old mails are archived and that your mailbox size is not exceeded.
The Company shall have no liability for any loss or damage that results from:

  • interception and / or unauthorised use by third parties of any information you send by email or;
  • unaccepted email requests, orders or instructions or;
  • the Company not having received email requests, orders or instructions even though it has been sent or;
  • you not receiving any of your emails for whatever reason whatsoever or;
  • the deletion or removal of any of your emails by the Company as part of its housekeeping process or;
  • the termination and deletion of your email accounts by the Company for any reason whatsoever.

You must ensure that all Messages sent by you to the Company are timely, complete, and accurate. The Company has absolute discretion in deciding which requests, orders, or instructions can be made via email and the Company will inform a Customer if it rejects any requests, order or instructions sent by a Customer by email. If there is evidence that a Message has been corrupted by the Company or if any Message is identified or capable of being identified as being incorrect, you must re-transmit that Message as soon as practicable after becoming aware that the Message has been corrupted or is, or is capable of being, incorrect, together with a clear indication that it is a corrected Message. All Messages are effective only when they have been completely received by the Company and the responsibility is yours to ensure that the Message is received by the Company.

Liability

The Company shall not be liable for any direct, indirect, incidental, special or consequential, punitive damages or economic loss, suffered as a result of:

  • the use of, misuse of or inability to use the Website (or any other linked website) by you or anyone else;
  • any malfunction, breakdown or error in the Website, howsoever caused;
  • the Material on the Website or any information, data or material from any other linked website;
  • any cessation, suspension or termination of the Website howsoever caused including any negligence in respect thereof, even if the Company, its directors, employees or authorised representatives have been advised of the possibility of such damages, losses and/or expenses. In no event shall the Company’s liability to you for all damages, losses (whether in contract or tort including but not limited to negligence howsoever caused or arising) exceed the amount paid by you, if any, for accessing the Website.

You must indemnify the Company, its directors, employees and agents and hold them indemnified, against:

  • all actions, claims, suits, proceedings, causes of action and demands that are made by any person in connection with your use (or misuse) of the Website or the Material; and
  • all losses, costs, expenses and damages incurred by the Company in connection with a breach by you of any provision of these Terms and Conditions.

Acts By Any Person On Your Behalf

You are liable to the Company for any acts, failures or omissions (including negligence and any changes in the data comprising any Message), by any person used by you or acting on your behalf to transmit, log or process Messages as if they were your own acts, failures or omissions. For the purposes of these Terms and Conditions, any person appointed or engaged by you or used by you in this manner will be deemed to be your agent acting on your behalf.

Hyperlinking

The Website may provide links to other websites or permit third parties to link to the Website. Links to or from a third party site, whether provided by the Company or not, do not imply an endorsement, approval, or verification of any content available on such third party sites by the Company nor the people who run or contribute to such sites. The Company is not responsible or liable for the accuracy or completeness of the content on any such third party sites. You access these third party websites at your own risk.

Termination

Your access to the Website may be terminated by the Company in its sole discretion at any time without notice. The limitations of liability and disclaimers made by the Company in these Terms and Conditions will survive any termination of access to the Website.

What Personal Information Is Collected

The Personal Information collected by the Company about you will depend on your use of the different functions available on the Website. If you visit the Website for any reason, including to read, browse, download information, or send Messages, our systems will record your server address, the date and time of your visit and Personal Information provided by you to the Company.

Use Of Cookies

The Company reserves the right to use “cookies” so that we may track your preferences and usage patterns to allow for improvements to the Website and also for planning, product development, marketing and research purposes including improvements and enhancements in our service to you. We may also collect IP addresses to help us diagnose problems.

Disclosure Of Personal Information

The Company may, in its absolute discretion, reveal or release your Personal Information to a third party where this is required or necessary.

Disclosure to Public Agencies – ConnectedLife will adhere to any requests to disclose personal data to public agencies, courts and law enforcement agencies when required for purposes of investigations or proceedings under the PDPA or other written law.

Security Of Personal Information

The Company has implemented suitable security processes and technologies to protect collected Personal Information and to protect it from incorrect use and unauthorised access.

Marketing

If you have provided your consent, the Company may use your information to keep you informed by post, telephone, e–mail, text messaging or other electronic means, about ConnectedLife products and services which may be of interest to you. Your information may also be used for these purposes after your contract account has ended.
However, you can contact us at any time to withdraw your consent for your information to be used for the above purposes.

 

Privacy Policy

ConnectedLife prioritizes data security to safeguard your information. The privacy policy outlines how and when user data is collected and utilised to ensure transparency and trust.

This article aims to ConnectedLife’s approach to Privacy and Data, ensuring your information remains secure.

Navigate to your Profile section and click on “Privacy & Data.” Then head to “Privacy Policy.” Here, you’ll find comprehensive details regarding ConnectedLife’s privacy practices.

And the practice that we maintain:

Last Updated: January 2023

Our mission at ConnectedLife I Health is to make the world’s health data useful so that people enjoy healthier lives. We have developed tools that collect and organise health data, utilised data science applications, and created interventions and platforms that put insights derived from that health data to use for more holistic care management. We have three guiding product design principles, starting with the user (condition), aiming to simplify care, and leading to security and privacy. We will make such products available to health professionals to manage the care and well-being of their patients. We believe that providing transparency around the data and personal information you entrust to us is critical to completing that mission. Your privacy and trust are our utmost priority.

Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect and use personal and other information through our health mobile applications, services, features, software, and web applications and from visitors to our website https://connectedlife.io (our “Products” or “Services”). This Policy describes the choices available to you to assist you in making informed decisions when using our Service.

When we say “ConnectedLife,” “our,” “we,” or “us,” we’re talking about ConnectedLife Pte. Ltd..

Please also read ConnectedLife’s Terms of Service (“Terms”), which describes the terms under which you use our Services.

  1. Information We Collect

ConnectedLife receives or collects information when we operate and provide our Services, including when you install, access, or use our Services.

  1. Information You Provide:
    1. Account Information. Some information is required to create an account on our Services, such as your name, email address, password, date of birth, gender, height, weight, and mobile telephone number. This information is provided to us using your Fitbit login account.
      1. Mandatory data fields required for Account information include:

Name,

Email address,

Date of birth,

Mobile telephone number.

All other account information is optional

  1. Unique identifiers. Information such as your Fitbit username and password to access our Services.
  2. User’s Basic Well-Being and Health Information. Information is provided by the patient through our mobile application, such as:

Symptoms experienced daily

Temperature logging

Medication regime

Water intake logging

  1. Customer Support. You may provide us with information related to your user experience of our Services so we can provide you with customer support
  2. Automatically Collected Information:
    1. Usage and Log Information. We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Services and the like), log files, and diagnostic, crash, website, and performance logs and reports.
    2. Device Information. Your Fitbit device collects data to estimate a variety of metrics like the number of steps you take, your distance traveled, calories burned, weight, heart rate, sleep stages, active minutes, and location. The data collected varies depending on which device you use. When your device syncs with our applications, data recorded on your device is transferred from your device to our servers.
    3. Mobile Device Information. Information such as your mobile device ID (similar to a website IP address), device type, operating system, and mobile service carrier.
    4. Geolocation Information. The Services include features that use precise geolocation data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We collect this type of data if you grant us access to your location. We may also derive your approximate location from your IP address
    5. Cookies. We use cookies to operate and provide our Services, including to provide our web-based Services, improve your experiences, understand how our Services are being used, and customise our Services. For example, we use cookies in our web-based services. We may also use cookies to understand which of our features, content, etc. are most popular and to show you relevant information related to our Services. Additionally, we may use cookies to remember your choices, such as your language preferences, and otherwise to customise our Services for you. Learn more about how we use cookies to provide you with our Services.
  3. Third-Party Information:
    1. Information Others Provide About You. We receive information, that other people, or organisations provide us, which may include information about you.
    2. Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customise, support, and market our Services. For example, we work with companies to distribute our apps, provide our infrastructure, delivery, and other systems, process payments, help us understand how people use our Services, and market our Services. These providers may provide us with information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.

In addition to providing consent for the above usages of your data. The following section requires additional consent as it deals with Sensitive Personal Data. This data is used to provide you with services and improve the functionality and experience of ConnectedLife’s Product. You can Opt-in to the collection of this data

  1. Sensitive Personal Data:
    1. Biometric Data

Estimated Oxygen Variation (Fitbit Device)

Average Heart Rate (Fitbit Device)

Resting Heart Rate (Fitbit Device)

SpO2 Manual Logging

PR bpm Manual Logging

  1. How We Use Information

ConnectedLife uses all the information to help us operate, provide, improve, understand, customise, support, market, and develop new Services, to honor our Terms of Service contract with you. For example, we need to use your information to provide you with your application tracking your exercise, activity, and other trends; and to give you customer support.

Legal Basis for processing (for EEA users): If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have a legal basis for doing so under applicable EU laws. The legal basis for us processing your data is that you have provided consent, which you may withdraw at any time. If you withdraw your consent, (please refer to section 10 for withdrawal details) this will not make the processing that we undertook before you withdrew your consent unlawful. Your consent means we collect and use your information only for the reasons stated below where we need to:

  1. Provide you with user services and improve ConnectedLife’s product functionality and user experience. For example, we need to use your information to provide you with your application tracking your symptoms, activity, and other trends; and provide your care team with information to manage your care and to give you customer support.
  2. Administer your account and back up your data.
  3. Record log entries for your information and troubleshooting issues with your system.
  4. Send you notifications through the ConnectedLife app. You can manage your notification preferences within the mobile app menu.
  5. To conduct research and analysis to better understand how users access and use our Services, both on an aggregated and individualized basis, to improve our Services, create new features, provide you new offerings that we think you would be interested in, respond to user preferences, and protect your data.
  6. Respond to your questions and concerns and provide customer support.
  7. To promote the safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal requests or claims, conduct audits, and enforce our terms and policies.
  8. How We Share Information

ConnectedLife will share certain categories of your information with third parties only in certain circumstances as described below:

  1. Identifiable Information. Personally Identifiable Information (PII) is information that contains data that could be used to directly or indirectly identify you, like your name, address, well-being and health information. We only share this information under extremely limited circumstances. Primarily, this information is shared with third parties to provide you with necessary Services. For example, this information is shared on a limited basis to assist in managing the 24/7 call center services. These third parties are authorized to use your personal information only as necessary to provide these services to us.

Specifically, we may share this information as follows:

  1. Affiliates. We may disclose the information we collect from you to our affiliates and subsidiaries that provide services or conduct data processing on our behalf, or for logistics purposes. If we do so, their use and disclosure of your personal information will be based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures.
  2. Service Providers. We may disclose the information we collect from you to third-party vendors, service providers, contractors, or agents who perform functions on our behalf.
  3. Business Transfers. If we are acquired by or merged with another company, or if substantially all of our assets are transferred to another company, we may transfer the information we have collected from you to the other company. We will continue to take measures to protect the confidentiality of personal information and give affected users notice before transferring any personal information to the new entity.
  4. In Response to Legal Process. We also may disclose the information we collect from you to comply with the law, a judicial proceeding, a court order, or other legal process, such as in response to a court order or a subpoena. To the extent legally allowed, we will notify you of such requests before disclosing any information sought.
  5. To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service, or this Policy.
  6. Research and Development. anonymised Information about your symptoms, trends, medication, and activity could be used for further development of AI detection and analysis models and research purposes. Research may be done to identify trends and markers that identify early signs of the onset of disease and deterioration of health so that preventative action can be taken sooner.

Specifically, we may share this information with the entities as follows:

  1. Fitbit Inc. The use of Fitbit devices is crucial to the delivery of this service. As a partner in providing this solution, Fitbit may use anonymised information to conduct its research to help improve services and future features. For more information on Fitbit’s privacy practices for devices and services please view Fitbit’s Privacy Policy
  2. Research Institutes. Research institutes may use anonymised information to develop models and algorithms. Analysis of trends and correlation of symptoms to vitals are potential ways to identify the onset of disease.
  3. Government entities. Government entities may use local, anonymised information to better plan healthcare responses.
  4. anonymised Information. We may share your aggregated and de-identified information, which is anonymised and does not identify you. We may use this information in a variety of ways, including within a decentralized data and services exchange platform to further innovation and provide new services and products, where data is shared while guaranteeing control, auditability, transparency, and compliance for all stakeholders involved. We will provide you with the information when this happens. We may also share this anonymised information with third parties and partners under agreement with us for marketing, advertising, research, or similar purposes.
  5. Information We Share With Your Consent. We may share personally identifiable information with third parties provided we receive your consent to share that information. For example, you may opt into providing information to ConnectedLife’s service providers and/or business partners to receive special offers. Information will never be shared for these purposes without your consent.
  6. Information Obtained from Third Parties. If others provide us with your information, we will only use that information for the specific reason for which it was provided to us.
  7. Updating Your Information. To review and update your personal information, you may view and edit your information from within the app. We will retain your information for as long as your contract agreement is active or as needed to provide services to you. If you wish to terminate your contract agreement or request that we no longer use your information to provide services to you, contact us at customer@connectedlife.io. We will retain and use your information as necessary to comply with our legal obligations.
  8. Your Rights to Personal Data Access and Control

We provide you with account settings and tools to access and control your data, as described below, regardless of where you live. If you live in certain jurisdictions, you may have legal rights concerning your information, which your account settings and tools allow you to exercise, as outlined below.

  1. Accessing and Exporting Data. By logging into your account, you can access much of your personal information, including a diary of your past symptoms and activity statistics. To download your information and data please contact us at customer@connectedlife.io to request a copy of your data.
  2. Editing and Deleting Data. If you choose to delete your account, please contact us at customer@connectedlife.io to request account deletion. Please note that it may take up to 90 days to delete all of your information, like the data recorded by your Fitbit device and other data stored in our backup systems. This is due to the size and complexity of the systems we use to store data. We may also preserve data for legal reasons or to prevent harm, including as described in the How Information Is Shared section.
  3. Objecting to Data Use. To revoke access to your data, please contact us at customer@connectedlife.io to inform us that you wish to revoke data access.
  4. Data Retention

We keep your account information, like your name, email address, and password, for as long as your account is in existence because we need it to operate your account. We keep other information, like your wellness and health data, until you delete your account with us because we use this data to provide you with personal notifications statistics and other aspects of the Services. We also keep information about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm, including as described in the How We Use Information and How We Share Information sections.

  1. Marketing, Advertising, and Analytics
    1. Cookies, Tracking, and Ads. We may automatically collect information about your use of our Services through cookies, web beacons, and other technologies, such as your domain name; your browser type and operating system; web pages you visit; links you click; your IP address; the length of time you visit our website and/or use our services; and the referring URL, or the webpage that led you to our Site.

We may use technologies to understand how many individuals are accessing ConnectedLife Services or accessing features within the app. We use this aggregated information to understand and optimize how ConnectedLife devices and the app are used and to provide content and features that are of interest to you. Please refer to our Cookie Policy for more information about your choices around cookies and related technologies and third-party advertising.

  1. Email & SMS Communications. You may choose to submit your email address through a submission form located on our website to sign up for communications from ConnectedLife. You may also provide your mobile phone number to ConnectedLife in connection with account registration or otherwise. The email address and mobile phone number associated with your account may also be used to send you news about ConnectedLife, such as new features or marketing promotions, account updates, promotional offers, and information regarding your contract and other premium services. We may use one or more service providers to administer these messages. ConnectedLife does not share your email address or phone number with spammers or any other non-affiliated third parties for their own marketing purposes without your permission. You may opt out of receiving newsletter or marketing communications from us by following the unsubscribe instructions or by contacting us at hello@connectedlife.io.
  2. Security. The security of your personal information is important to us. We follow generally accepted industry standards to protect the information transmitted to us to the best of our abilities, both during transmission and upon receipt. No method of transmission or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about the security of our Products can contact us at hello@connectedlife.io.
  3. Information Security

We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. No method of transmitting or storing data is completely secure, however. If you have a security-related concern, please contact us at hello@connectedlife.io.

  1. Which Countries We Transfer Your Personal Information To

Our system is built to store and process data within or as close to your location as possible. We have set up multiple variants of our system to ensure this is the case. Using cloud services allows us to provide our services in multiple geographical locations to ensure that your data stays within a set geographical range. For example, for customers located in Europe, we have set up our system infrastructure within European boundaries and all services run through this separated infrastructure.

On occasion, we may need to transfer your personal information to locations outside the jurisdiction in which we provide our for the purposes set out in this privacy policy. This may entail a transfer of your information from a location within the European Economic Area (the “EEA”) to outside the EEA, or from outside the EEA to a location within the EEA. Please see ‘How we share information’ for more details on how the information may be shared with ConnectedLife offices and third-party service providers.

The level of information protection in countries outside the EEA may be less than that offered within the EEA. Where this is the case, we will implement appropriate measures to ensure that your personal information remains protected and secure by applicable data protection laws. Where our third-party service providers process personal data outside the EEA in the course of providing services to us, our written agreement with them will include appropriate measures, usually standard contractual clauses.

  1. Other Rights and Important Notices

You agree to our information practices, including the collection, use, processing, and sharing of your information as described in this Privacy Policy, as well as the transfer and processing of your information to other countries globally where we have or use facilities, service providers, or partners, regardless of where you use our Services. Please note that the countries where we operate may have privacy and data protection laws that differ from, and are potentially less protective than, the laws of your country. You agree to this risk when you have an account with us and agree to our Terms and Conditions, irrespective of which country you live in. If you later wish to withdraw your consent, you can terminate your account with us.

  1. Your Rights Regarding Your Personal Information

The European Union’s General Data Protection Regulation and other applicable data protection laws, in particular California, provide certain rights for data subjects.

The right to access – You are entitled to request details of the information we hold about you and how we process it.

The right to rectification, erasure, restriction of processing, data portability – You may also have a right by applicable data protection law to have it rectified or deleted, to restrict our processing of that information, to stop unauthorized transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to another organisation.

You may also have the right to complain about ConnectedLife’s processing of your personal information with a local supervisory authority.

The right to object to processing – If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice by our legal obligations.

Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above (see ‘How we use information’) or that you may not be able to make use of the Services and Products offered by us. Please note that even after you have chosen to withdraw your consent we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.

We must ensure that your personal information is accurate and up to date. Therefore, please advise us of any changes to your information by emailing hello@connectedlife.io

  1. Notification of Privacy Policy Changes

We may update this privacy statement to reflect changes to our information practices or changes to our services. If we make any material changes, we will notify you using a notice in the app or website before the change becoming effective. We encourage you to periodically review this statement for the latest information on our privacy practices. Your continued use of our Services confirms your acceptance of our Privacy Policy, as amended. If you do not agree to our Privacy Policy, as amended, you must stop using our Services.

  1. Data Controllers

There are several entities through which ConnectedLife provides Services and Products. The system development team is located in Singapore and is controlled by ConnectedLife Health Pte Ltd. IT systems are built on Cloud systems such as Microsoft Azure or Google Cloud Platform and are managed exclusively by ConnectedLife Health in Singapore.

  • Microsoft Azure allows multiple versions of the ConnectedLife system to be deployed in the locations of the users. For more information on the location of Azure servers relevant to your location, please see Azure Regions.
  • Google Cloud Platform allows multiple versions of the ConnectedLife system to be deployed in the locations of the users. For more information on the location of GCP servers relevant to your location, please see Cloud Locations.

Depending on the location where the Services and Products are provided, another undertaking or entity in the ConnectedLife group may be the data controller of your personal data.

  1. Contact Us

If you have questions about this policy or need help exercising your privacy rights, please contact our Data Protection Officer at support.data@connectedlife.io.

You may also contact us at:

ConnectedLife Health Pte Ltd

Attn: Privacy Policy

101 Upper Cross Street

#05-16 People’s Park Centre

Singapore 058357

Our EU representative details are as follows:

OBELIS S.A

Bd. Général Wahis, 53 1030 Brussels, Belgium

Tel: +32.2.732.59.54

Fax: +32.2.732.60.03

Email: mail@obelis.net

www.obelis.net

 

What are the common mistakes that users do?

This article will assist you in identifying and avoiding errors that can prevent you from interacting with the ConnectedLife platform as smoothly as possible.

Login

  • Ensure accuracy by checking for typos in your email and password.
  • Entering the correct 2FA PIN.
  • Eliminate extra spaces and activate ‘Remember Me’ for seamless future logins.
  • Prevent errors by double-checking Caps Lock and Num Lock settings.
  • Address autofill issues with up-to-date information.
  • Overcome login difficulties from poor internet, outdated browsers, or cached data by maintaining system hygiene.
  • Reactivate sessions by re-entering credentials if inactive for an extended period.

Registration

  • Timely registration is crucial; invitations expire if not completed promptly.
  • Complete all required fields to avoid submission issues.
  • Opt for strong, secure passwords and confirm them accurately.
  • Verify email and phone promptly to ensure successful registration.
  • Utilize the initial temporary password received upon invitation for the first login and subsequent password setup.

Onboarding

  • Input accurate information during registration/onboarding for seamless account verification.
  • Finalize profiles and select a Support Team Member to avoid being listed as “Unassigned Users.”
  • Don’t forget to designate a Primary Support Team Member.

Clockface Installation

  • Resolve the “Clockface not installed” issue by logging in from the Fitbit app Clockface for complete functionality.

Tip:

  • If you forget login credentials, use the “Forgot Password” or “Forgot Pin” option in the mobile application.

What are the Language option available in the ConnectedLife App?

Language availability provides users with different language choices so they can use the app in the language they’re most comfortable with.

This article will help you access and change language options in your mobile application.

Follow these simple steps to switch and access to your preferred language:

Step 1: Open your mobile application and tap on your Profile. Navigate to “Profile” and then select “Language” from the menu.

Step 2: Once in the Language settings, tap on the currently selected language (usually English by default). From there, choose your desired language option and then tap “Save” to confirm your selection.

How to set Personal Information in the ConnectedLife App profile?

Setting up your Personal Information in the ConnectedLife App profile is necessary for ensuring your details are up-to-date and accurately represented.

This article provides instructions on how to set up your personal information in the application.

After heading to the Profile page, click “My Profile” at the top of the screen. If you did not complete your profile during registration, you can do it here.

Now complete the profile by accessing the edit button.

After completing all required fields and the information provided, my profile will look as follows:

Users can edit information from the My Profile option.

Note: It is very important to complete the profile. If the user doesn’t complete the profile, they will remain in the Pending Onboarding section, where the ConnectedLife’s Clinician won’t be able to provide dedicated service.