ConnectedLife Privacy Policy (INR)



Last updated: 26 December 2018

Our mission at ConnectedLife I Health is to make the world’s health data useful so that people enjoy healthier lives. We have developed tools that collect and organize health data, utilised data science applications and created interventions and platforms that put insights derived from that health data to use for more holistic care management. We have three guiding product design principles, starting with the user (condition), aiming to simplify care, and leading on security and privacy. We will make such products available to health professionals to manage the care and well-being of their patients. We believe that providing transparency around the data and personal information you entrust to us is critical to complete that mission. Your privacy and trust are our utmost priority.

Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect and use personal and other information through our health mobile applications, services, features, software, and web applications and from visitors to our website (our “Products” or “Services”). This Policy describes the choices available to you to assist you in making informed decisions when using our Service.

When we say “ConnectedLife,” “our,” “we,” or “us,” we’re talking about ConnectedLife Pte Ltd.

Please also read ConnectedLife’s Terms and Conditions (“Terms”), which describes the terms under which you use our Services.

By using our Services, you accept our Privacy Policy and Terms, and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

  1. Information We Collect
    ConnectedLife receives or collects information when we operate and provide our Services, including when you install, access, or use our Services.

    1. Information You Provide:
      1. Unique patient ID (generated by your healthcare institution), month and year of birth, unique identification number for the associated diagnostics meter (INR meter), INR meter ratios, INR meter number and other information necessary to complete the setting up of your account such as username and password you use to set up the account as well as any other information that you choose to provide to us.
      2. Unique identifiers. Information such as your user name and password to access our Services.
      3. Patient’s Basic Well-Being and Health Information. Information is provided by patient through our mobile application, such as INR readings, Warafin medication regime and symptoms experienced etc. Such information may not be stored or accessed by ConnectedLife and could be provided directly to your healthcare institution.
      4. Customer Support. You may provide us with information related to your use of our Services so we can provide you customer support.
    2. Automatically Collected Information:
      1. Usage and Log Information. We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Services, and the like), log files, and diagnostic, crash, website, and performance logs and reports.
      2. Device Information. Information such as model and serial number, device activity logs, and historic and current device configuration.
      3. Mobile Device Information. Information such as your mobile device ID (similar to a website IP address), device type, operating system, and mobile service carrier.
      4. Cookies. We use cookies to operate and provide our Services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services. For example, we use cookies in our web-based services. We may also use cookies to understand which of our features, content, etc. are most popular and to show you relevant information related to our Services. Additionally, we may use cookies to remember your choices, such as your language preferences, and otherwise to customize our Services for you. Learn more about how we use cookies to provide you our Services.
    3. Third-Party Information:
      1. Information Others Provide About You. We receive information other people, organisations provide us, which may include information about you.
      2. Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. For example, we work with companies to distribute our apps, provide our infrastructure, delivery, and other systems, process payments, help us understand how people use our Services, and market our Services. These providers may provide us information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.
  2. How We Use Information
    ConnectedLife uses all the information to help us operate, provide, improve, understand, customize, support, market and develop new Services, in order to honour our Terms of Service contract with you.

    1. Provide you user services and improve the ConnectedLife’s Product functionality and user experience.
    2. Administer your account and back-up your data.
    3. Record log entries for your information and troubleshooting issues with your system.
    4. Send you notifications through the ConnectedLife app. You can manage your notification preferences within the mobile app menu.
    5. Respond to your questions and concerns and provide customer support.
    6. To promote safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.
  3. How We Share Information
    ConnectedLife will share certain categories of your information with third parties only in certain circumstances as described below:

    1. Information Obtained from Third Parties. If others provide us your information, we will only use that information for the specific reason for which it was provided to us.
    2. Updating Your Information. To review and update your personal information, you may view and edit your information from within the app. We will retain your information for as long as you require us to provide services to you. If you no longer wish for such services to be provided to you, please notify us at We will retain and use your information to the extent necessary to comply with our legal obligations.
  4. Data Retention
    We keep your account information, like your name, email address, and password, for as long as your account is in existence because we need it to operate your account. We keep other information, like your date and month of birth and INR meter ratios, until you delete your account with us because we use this data to provide you with personal notifications and statistics and other aspects of the Services. We also keep information about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm, including as described in the How We Use Information and How We Share Information sections.
  5. Marketing, Advertising, and Analytics
    1. Cookies, Tracking and Ads
      We may automatically collect information about your use of our Services through cookies, web beacons, and other technologies, such as your domain name; your browser type and operating system; web pages you visit; links you click; your IP address; the length of time you visit our website and/or use our services; and the referring URL, or the webpage that led you to our Site.We may use technologies to understand how many individuals are accessing ConnectedLife Services or accessing features within the app. We use this aggregated information to understand and optimize how ConnectedLife devices and the app are used and to provide content and features that are of interest to you. Please refer to our Cookie Policy for more information about your choices around cookies and related technologies and third-party advertising.
    2. Security
      The security of your personal information is important to us. We follow generally accepted industry standards to protect the information transmitted to us to the best of our abilities, both during transmission and upon receipt. No method of transmission or electronic storage is 100% secure. While, we cannot guarantee its absolute security, we warrant to take all industry standards to secure all information being transmitted through our mobile app. If you have any questions about the security of our mobile app, you can contact us at
  6. Other Rights and Important Notices
    You agree to our information practices, including the collection, use, processing, and sharing of your information as described in this Privacy Policy. If you later wish to withdraw your consent, you can terminate your account with us.
  7. Notification of Privacy Policy Changes
    We may update this privacy statement to reflect changes to our information practices or changes to our services. If we make any material changes, we will notify you by means of a notice in the app or website prior to the change becoming effective. We encourage you to periodically review this statement for the latest information on our privacy practices. Your continued use of our Services confirms your acceptance of our Privacy Policy, as amended. If you do not agree to our Privacy Policy, as amended, you must stop using our Services.
  8. Contact Us
    If you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact us at
    Madhav Vaze
    Data Protection Officer

    ConnectedLife Pte Ltd
    INR Monitoring Privacy Policy
    Mapletree Business City
    20 Pasir Panjang Road (East Wing)
    Singapore 117439

Last Updated: 26 December 2018

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